Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product arrived in less than a month in Bogotá Colombia
Everything is perfect, beautiful watch, fast shipping. Thanks
I arrive at your destination very soon. Beautiful watch. Exact features. My son loved it.
Very happy with this stores service.The order arrived in 2 weeks (China shipping to the UK) and in perfect condition. The watch is so classy and the 40mm case diameter is sized perfect, even for the average wrist. I will certainly order again from this seller
Excellent watch
However I am owed £15 in vouchers I have not revised my discount
Very good.
Nice watch, well finished, neat packaging. Delivery 10 days to France. I recommend it. 5 stars
A nicely finished dress watch, i bought the blue but i fancy getting the gold and black version. The face is really nice, light watch and it wears well.
Świetny zegarek z mechanizmem seiko. Wygląda zabójczo
Top
Very presentable watches! Live better than in the photo! Super!
다이얼 정렬이 아주 미세하게 틀어진것 빼곤 완벽합니다. 가성비로 훌륭합니다.
Excellent watch, cost-effective, without talk in detail the dial is something the part, this watch is ideal for thin wrists and median by your size 40mm.
The clock itself is as I expected. I have the blue version and recommend it. The bad thing is that the strap insurance is mounted upside down and can't be corrected so I'll have to change the strap because it's hard to put and remove the wrist watch and safety to being up gets hooked on clothes
I recommend it beautiful!, excellent quality, precise machine!, fast shipping.
A nice watch. Excellent service and quick delivery
Commodity.
schöne Uhr zu einem mehr als fairen Preis. 16 Tage Lieferzeit sind vollkommen ok. Nur das Armband ist von schlechter Qualität
Excellent value for what you pay for, I would say you exceeded my expectations, not forgetting that it is a quartz but its finishes are very good, the belt very well for its value and well achieved the texture of the Seiko Presage type dial. Delivery sooner than expected. Recommended
Well-received. Make you satisfied.
Nice looking watch and good value for the price. Took 17 days to arrive in Australia, so reasonably quick. Clear crystal and nice looking dial.