Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described, thank you very much for the fast delivery Mama was very happy about the chain
Great store! Fast delivery -- only 14 days! High quality watches. One of the most stylish and beautiful watches I have ever seen. Cut glass and a polygonal case give the watch an undeniable charm! And you get all this at a price that is simply unrealistic for a watch of this level! The watch itself is quite heavy. Their mass together with the bracelet is as much as 120 grams, which is a lot for a quartz watch. The watch has a very high quality and tight bracelet. All sensitive parts of the watch are packed in a protective film -- glass, bracelet and especially the bracelet clasp. I would like to express special gratitude and admiration to the watch designer! Thanks to the seller for the promptly sent parcel. Highly recommended! Thank you!
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Arrived quickly and the packing is good as possible
Good quality excellent product arrived quickly recommend to everyone!!!
Meet my expectation I recommend
Came all right congratulations to the store and store
Arrived early, it looks as is that in the description, now it is necessary to prove it
Hello, I bought the watch since it was not received why? This is my address, 10 rue René boltz. The apartment, 1254 My phone number, 0753700230
The hour of God and the duration of shipping only 15 days thank you very much
good quality
Very beautiful and shiny watch. Shipping speed was very good. Took about 13 days to get to Texas. Very happy with the watch
Good product and good quality, and arrived very fast
thanks too much. it was great and fast shipping.. recommend dealer
beautiful watch
Excellent.
Very nice clock
The watch is excellent but I imagined it to be more luxurious than that in general thank you
অনেক ভালো কোয়ালিটি এবং কোম্পানি কাস্টমার কেয়ার সার্ভিস সবচেয়ে ভালো অনেক হেল্পফুল। আমি অনেক হ্যাপি।
Very nice, just a little small for men. My husband loved it and arrived 12 days earlier than expected in Mexico, he looks resistant. Thank you
Very nice
Very cool the watch, it looks good quality, it is the second I bought and I will continue to buy more, thanks for the bracelet gift
WoW, super nice, I recommend the store. Thank you
Very happy arrived quickly in Barcelona Spain is a very good watch, I recommend it to make a gift
Perfect product this is the. Second order I'm very very satisfied. And it's not the last of course