Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Many sweet and like the description today received but delayed Shui thank you and I love to deal with you a lot, but a future
Beautiful
Product arrived right perfect quality I recommend Congratulations to the store‼️
This watch arrived quickly in great order. l was impressed that the store included a tool which I was able to use to make the strap shorter. A nice looking watch.
Product is very successful and I recommend it better than I expected
Arrived in less than 30 days in Teresina.
Delivery in time thank you
Everything came right
The product will be added. Yakiste Garna. Delivery shvidshe nizh vkazo. Plus a gift. Seller recommend.
What a beautiful watch and a quick delivery im from UK - Thank You
Perfect
Beautiful and very distinctive and delivery service 27 days to Algeria service at the top
the watch is good as well as quality is also fine. would recommend to purchase it
It's a really beautiful watch, I can't get over how nice this is. It arrived in a lovely black case & with a black stone bracelet & a strap tool. 50 years ago this would cost thousands.
The watch does not work. I am very unhappy with this product.
Very nice watch goes very well nothing to say
The product is magnificence and delivery in 9 days. Thanks for the quick service
Excellent watch now works very well, I recommend the store made the shipping very fast and I recommend the product is very nice and it looks like it will last a long time
just awesome...
Top, top, top product. I have nothing to complain about, arrived quickly well packed and came with the piece to reduce the segments, without regard that the product is of excellent quality. Can purchase without fear guys I recommend
Very beautiful
Thank you very much the product came as I wanted so beautiful the color did not come as I wanted I would definitely recommend it
All right, I just didn't look at the diameter of the watch that is small.
Came fast the only difference is a little lighter than I expected but good
I love the watch it’s very nice all my friends are happy with it. I recommend