Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality watch! Come with a second Nato strap.
Very nice watch. Domed sapphire, reliable vk63 movement, and solid finishing for the cost. Looks very good in person and in sunlight. Watch was quickly delivered in 1 week from USA warehouse, but unfortunately I did not receive bonus nato strap. Watch had chronograph problems but problem was fixed by rotating chrono pushers. Look up vk63 manual online for help. I think the watch looks better on leather aftermarket strap. Overall very satisfied with quartz watch purchase.
I have seen so many reviews of this watch and still when I opened the box and tried it on I was super impressed. Having a speedmaster is a dreamwatch and in the meantime I am more than happy to have this nice homage. This just motivates me even more to save to be able to someday buy the Speedmaster. I really like the finishing of the watch and the bracelet is super nice. Some edges could be less sharper but this should wear over time or you can simply use som sandpaper to correct it softly to your taste. i can really recommend this watch if you like the look of it. I also like that it really came woth the dark date window. Plus shipment was ultra fast (10 days)
stunning watch came safely and fast delivery. I've got both versions now and this one is my favourite with the grey dial.
Very beautiful, excellent communication and speed in receive the watch will return to shop from this store
So far I'm very pleased. My best budget watch so far. No complaints at all.
A good watch, bought 11.11 for a penny, the finish of the bracelet is not very, but for this price is quite worthy, cuts and finishes very controversial, polishing for 3. The dial itself is very beautiful dome glass, the finish of the case, the faces are very good, pleasantly surprised, beautiful watches. The watch is together excellent, but the bracelet is very controversial, look at the review on the Internet.
Own several Pagani. The watch looks really nice. Good details and materials. The bracelet is way too large, I had to remove all the possible links and still fits loose. 10 days delivery.
The watch is really nice and the workmanship is also very good
Amazing watch for the money. Looks great. Would recommend.
Love the watch. Was shipped relatively quickly after some messages to store. Watch is fantastic - great weight, solid movement, latest bracelet.
Domed sapphire crystal, stainless bracelet, milled clasp, NH35A movement and spare band all for AUD100 delivered! Swapped mine to a Marine Nationale and could not be happier. Excellent value and quick delivery!
Good value. Bracelet is a bit sharp.
Beautiful part ticking. Remarkable the detail on each comoonente, is perfect for wherein you will see. Shipping only 12 days to Mexican. Recommend the clock and your store. Thank you
Watch arrived very quickly. Watch is faultless, beautifully rendered in every detail, looks fantastic on the bracelet. Very satisfied indeed. Many thanks to the store, best wishes.
Beautifully finished, like the style.
Talking about sharp edges is not part of that category, neither is it with most 'independent' reviews. Compared to the renderings only the bezel is a lot darker, almost black - but I don't mind. All is in the eye of the beholder. So - as always "you get what you pay for". Yes?
Amazing moon watch homage. Looks and feels amazing .
New, All the top, also arrived before dela estimated delivery date!! Wide for my wrist watch but will be very easy to tighten it, top
Nice feels luxury. Great build quality.
Lovely watch thankyou
As always, a pagani Design is a jewel to enjoy, the best thing on AliExpress
love the watch but the bracelet can not be adjusted to a smaller size wrist...but the introductory gift of nato strap was a welcomed addition
Excellent watch truly very nice piece.- Recommended 100%
The clock looks quality nice. The watch to you send it to regulate the told me that it is a very good machine. So. You happy with my. Nueva collection