Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! Looks awesome, excellent quality for the cost! Everything seems to be working and functioning properly, Nice weight and finish, Looks to be exactly as pictured and described. Would of preffered the Seiko movement but honestly, I'm very pleased with the Miyota. Great store & communication. Shipped and arrived way quicker than I thought. Hopefully I will have no issues, THANK YOU!
The watch is every penny worth. The store is great at communication. Also received a free gift! Thank you. Will update the review after some time as a long term review
Amazing quality for the money! Can't recommend highly enough. Was supposed to recieve a nato strap and some sort of bracelet when I ordered on the 11/11 sale but those never came. Really recomend getting a nato strap with it though really looks great
33 ezer forintért egyáltalán csoda hogy kapsz egy automatát ami nem hullik szét már szállítás közben. Minőségében leginkább a sarkokon érezni hogy kínai. Kicsit jobban lekerekíthették volna őket, a többi teljesen rendben van. 2 hét alatt megérkezett.
Great watch, quality is fantastic and the weight is good. Keeps good time, bought Seiko movement. Will buy more from this store in the future!
Watch came with NH35 movement as requested. Watch exceeds my expectations. great quality! Great store! Fast shipment! Got it about a month earlier than expected. Highly recommend this watch and seller!
Very good watch. the bezel is nice and it's heavy which means good quality and it are very beautiful
Watch Super! Delivery to ekb 12 days. The diver extension of the bracelet is tugovato, but it will be developed yet. Bezel does not hang, Luft within 0,1-0,2mm. The mechanism costs Seiko yn 55A.
Watch arrived on the scheduled day. Excellent perceived quality and remarkable finish for the price. Precise Seiko movement, reliable and stable, to prefer in my opinion to the Myota which does not have the second stop and has less stability. The brand improves regularly with obvious advances on the night brightness (light) the bezel 120 clicks and the cyclope magnifier much better readable than before. In short, it shows excellent for an extremely modest price and an unbeatable value for money. More fast and honest store.
Was not available on German Pagani Store, so delivery took 2 and 1/2 weeks, but that's okay. Quality of the nato strap was really cheap, looks different than on the photos. Surprises me, because for the same price you get the same watch with a decently made steelband.
Very good, came perfect well packed, whenever I asked something the store answer. The movement is Miyota, will return to this movement in a few months. Right too beautiful.
Great watch for the price, but next time I would go for the Seiko Movement instead of the Miyota. Yes, the lume could be better and the screw down crown feels grinding when unwinding, but this watch is so damn pretty. Nevertheless, this watch is a real bargain and I love it!
The goods arrived flaws are not yet visible
This watch has exceeded all expectations!!! An amazing value for money and beautifully made. Received in Australia in about 10 days.
Great product! Perfect! Secure Shopping. Fast shipment, arrived in half the time provided for delivery.
Very good product. Received before time. Description corresponds to the received.
Nice watch very good value for money. The bracelet is not easy to adjust, some links are complicated to remove. Attention, the store pays the VAT but does not show it on the package. I had problems with the Post Office
Great watch, and fast shipping. Overall, I am incredibly happy with the watch and I can honestly say this will be the first of a few Pagani Design watches in my collection.
I like it. It would just make the strap thicker.
Hello, the package has arrived well, very well packaged, the handy box, the handy quality, the beauty of the watch worthy of a luxury watch. Parcel arrived very quickly, very serious shop, the professional store I advise with eyes closed. Thank you very much for your quality.
Very good quality product at outstanding price
perfect thank you for the quick delivery and quality built watch
On the watch there was no protective film on the dial, the magnifier is not glued smoothly, there are traces of glue around it. The strap has a backlash in the landing places. Will be refund
Heavy .... Quality at altitude .... bezel at rotation Crists, already you can hear .... A little luftit bracelet .... But polishing and satin at altitude .... caroch they could and more expensive to cost! Look at the accuracy of the stroke and check in the water... Then I'll add a review .... Well, in the meantime, I surely recommend
Delivery to Krasnodar 15 days, packed well, the belt as for me is not very, the bezel has a luf about one click back. +-1, 2mm. I also noticed sometimes stop, although the mechanism is started normally, knocked my finger down them and go on. In general, I think the norms are hours.