Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch very good value for money. The bracelet is not easy to adjust, some links are complicated to remove. Attention, the store pays the VAT but does not show it on the package. I had problems with the Post Office
Great watch, and fast shipping. Overall, I am incredibly happy with the watch and I can honestly say this will be the first of a few Pagani Design watches in my collection.
I like it. It would just make the strap thicker.
Hello, the package has arrived well, very well packaged, the handy box, the handy quality, the beauty of the watch worthy of a luxury watch. Parcel arrived very quickly, very serious shop, the professional store I advise with eyes closed. Thank you very much for your quality.
Very good quality product at outstanding price
perfect thank you for the quick delivery and quality built watch
On the watch there was no protective film on the dial, the magnifier is not glued smoothly, there are traces of glue around it. The strap has a backlash in the landing places. Will be refund
Heavy .... Quality at altitude .... bezel at rotation Crists, already you can hear .... A little luftit bracelet .... But polishing and satin at altitude .... caroch they could and more expensive to cost! Look at the accuracy of the stroke and check in the water... Then I'll add a review .... Well, in the meantime, I surely recommend
Delivery to Krasnodar 15 days, packed well, the belt as for me is not very, the bezel has a luf about one click back. +-1, 2mm. I also noticed sometimes stop, although the mechanism is started normally, knocked my finger down them and go on. In general, I think the norms are hours.
Really pleased with perfect ^^
All OK
The watch is beautiful, excellent and elegant
The watch has good workmanship and quality construction. Easy to adjust the length of bracelet and time adjustment is also simple. Is a little heavy but nothing that bother in everyday use. After more days of use will bring more details as the parts that make up the watch react to use.
This is how the yn 55A mechanism looks
This is a beautiful watch. However, unfortunately on closer observation the rotating bezel appears to less than perfect and is loose on one side, giving me the concern of the bezel failing at some point.
Good one recommended
Very happy with the product! the watch looks even better in person. Elegant and sophisticated! I would recommend the jubilee bracelet as an alternative as it is a nice different look and very comfortable. Highly recommend this watch for anyone who wants a Sub!
Reverse the terrific ^^
Watch great for this price range. The bracelet is a little sharp, but is otherwise everything as described in AD.
Tested perfect gift for friends and was ^^
Very nice watch . Only one small detail, was told it came with a green strap and I received a black one
Perfect. Love everything about this watch
Beautifully finished by value.
Very good quality and very fast shipping. Only the diving arm extension mechanism could be less strong.
I come to buy a second because my wife fell in love with mine