Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is really beautiful and works very well I recommend this product you will not be disappointed
Think more is fine but what... Inverse that think that degree ^^ Cheap taste once Samwise Gamgee's feel the kind low even wondering challenge the saw tool cooking
Item delivered well before date. Very happy with purchase.
great
Perfect, surprised with the quality. More than expected. Recommend.
It came in 3 weeks, everything is fine, the mechanism mi20:8215
Fast delivery. The watches are good.
Great Watch
Exceeded my expectations. Product exactly as described.
The green color in real product is not so beautiful, but the watch is excellent quality.
It is a great watch and with an amazing finish.I couldn't find any problem with the finish. Really good. It came with the Seiko NH35. I'm very pleased with this watch. And the best of all is the customer support! That's a store you can count on!!!
Everything perfect and I arrive very fast, excellent quality
The watch is very good for the price. Everything is great. One problem is the glidelock funktion on the bracelet. It is very tight.
it's very beautiful
Good product at a very fair price. Delivery took a little longer than expected but not the fault of the selling or shipping company, who shipped very quickly after receiving payment. and simply down to the irregularities of the mail system.
Fast shipping. Watch is very nice.
My first PD. Of course it’s a homage quality so managing expectations, it’s a joy to wear. Great overall QC. One ongoing problem with PD products are the bracelet clasps being too sharp. I agree with the others and will end up filing and polishing later. I have thin wrists so I removed most of the extra links. Surprised with the overall quality per buck. Bought for NZD86.53 with coupon. 10/10
Very good product. Very well finished, simple ultra-effective packaging.
This is the best watch on Aliexpress, it's definitely worth buying, it has great quality and is not expensive for what it offers, the store was super attentive and sent me the brushed bracelet I ordered, as well as a nato strap as a gift . Seiko Nh35a, 120clicks cramic Bezel, Sapphire cristal, ALL brushed bracelete with screws, Full stainless Stell, scew down crown, 100m water resistente, with display case back, I don't think I need to say anything else, it has everything we need!
This watch is great and exactly as described. It arrived 1 week earlier than expected and looks great. I will happily buy another one from here!
all good thank you
Fast shipping, product conform to description. Nice watch. I recommend it.
Très bien finie.
The best watch, for the price is the best, confortable and thanks for give me the gift, I love this watch, I will shop other in this month!!!
Very good looking Sub, high quality material and craftmanship, it balances very good on the wrist. Only complaint is no anti reflective coating on the cyclops makes it hard to read.