Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Very fast delivery, welcome again!
gorgeous watch, jubilee bracelet is super comfortable. one of the screw links were jammed and wouldn't come out but I removed that one so it wasn't a big deal. this bezel is aluminum not sapphire like the other ones are but I love the way it looks on this watch. when setting the watch, after getting the hands to the time you want them, turn the crown ever so slightly the opposite direction to disengage the winding stem before pushing the crown in or else the hands will jump a bit.
delivery was very fast n well pack.
Good quality. Screw lock band and it is a vending machine.
Surprising good hommage and from the first look and touch. Very reasonable quality for this price. The result on the time grapher with + 2 seconds per day astonishingly good. Item was delivered from local warehouse in two days. I bought both Pepsi and Batman with different bracelets. Both have screwed elements. My personal preference os the Oyster-style band but the Jubilee matches to the Pepsi either. I
Shipping is very fast to Austria, 4 days. This is my second watch from this brand and i am very satisfied with these watches.
Very cute and gift wine a pulserite charm to my father
Simply Beautiful
Very accurate to the description. It has arrived in 36h in shipping from Spain. It's a very nice watch. At the moment his weak point is in the detangling of the Crown and the touch when turning the hands. The bezel has slack.
Watch really top. A little expensive but have quality and is original. Gave a rope light on watch and it was night working, really very top. Pagani is a good option but, really good. You purchase 1 time and lasts long. Worth joining various watches cheaper to buy a luxury as this Pagani design. To satisfied, come, all accessories. Really very presentable.
the watch is very high quality for the money the bracelet is of a decent quality, the bezel feels good on the hand and has a good operation one thing that should be improved is the cyclops, it distorts the image
Great product, recommend!
Astounding value for money! No issues and it arrived quickly. Very happy!
Very nice watch this is not my first! I already have several models, on the other hand I have some worries of operation it stops unexpectedly sometimes this is weird because very interesting model on the basis of its reserve time but the step at all and I will contact the sav otherwise nothing to complain about
Excellent value for money
The ambassador arrived in Izhevsk in 12 days from the time of order. Ordered on November 12 for 4998 at a discount, at first glance it's very good to see how much they will serve. The store in the feed put the material strap)
Came an order before waiting, pleasantly surprised)) The clock looks quality, even very much.
over all i already use it for 1 weeks its good, the store is responsive.. and the product for 80$ price totally worth.. get free shipping but from china to Indonesia it takes about 25 days and get tax about just 2$
The clock is very good, only the extensible is of low quality.
Excellent quality for the price.
Excellent watch, I arrive very fast and very well packed. It works very well, happy with the purchase, thanks to the store.
ok
Great watch. Top quality for the amount paid... Very satisfied
Great product for the price
Love it! Bracelet is super comfortable and quality is great. Only complaint is the triangle of bezel at the top not lining up perfectly with where the 12 o’clock hour triangle because of the entire bezel only having “60 clicks”. Throughout the day it sometimes is misaligned ever so slightly, so I adjust it back to being aligned, since it’s in between clicks in order to be centered. Just the OCD nature of me though.