Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing value. Absolutely beautiful watch.
OK thank you very much
The watch received before the declared deadline, on the eve of the new year 30.12.2021. Shipped goods was 02.12.2021G. The execution of the order and the goods are satisfied. The product corresponds to the quality of its price, so I ordered it. On the original you need to spend more money, but I'm satisfied with the homage-a copy of the clock of the original. All good luck in 2022 with buying a watch on this site!
Item as the request very fast delivery, very great thanks.
Very good,'m glad.
Thank you all well
Watch is OK and not just logo Pagani initial design with as Det. New coming with changeable hangings bar did know the logo design this month GD 뺐 Oh
Watch got but!!! The glass turned out to be broken! Under the film did not notice, came home, took off the film and found. Who buys from this store, watch carefully!!!
I got a very nice Pagani. Sapphire, 316 steel, ceramic dial. Blue varies a little to the ad photos. The dial is darker purple. The solid steel bracelet but different from the ad, comes thinner on the clasp part, 16mm. I'll have to buy a wider bracelet separately. Miyota machinery. Much better in 43mm for my hand than that of 40mm which is very small. Great shopping, I was very happy.
muy bien
Very nice watch..
Thank you very much! Received the order, very beautiful watches!!!
More good purchase☀☀☀☀☀, Item as request very fast delivery, very great thanks.
Excellent watch, as described. The only thing I didn't like is the excessive game that has the rotating bezel and the magnifying glass of the date that distorts reading.
Wanderful
Love the watch, very well made.