Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful watch, the only thing I bemängel is the bracelet, the screws are very sensitive and the brushed flanks are somewhat uneven, nevertheless me it depends on the watch itself and the is good. The GMT hands is very beautiful, all sitting where it should be, the Luminos are good and the bead movement running perfectly. On occasion should I a decent leather bracelet and everything is perfect.
Very good
Good GMT for money, certain location dependence is clear.
Very well made.
Manual product is generic and not guides for specific functions
Looks like a great relog. I hope that it will continue in time.
Three good
Really impressed with the quality and accuracy of the movement. Definitely a must recommended.
Came in 9 days to Australia East coast ! Very nicely presented, solid watch with no rattles. Yet to adjust and try it but looks great so far. Nice one Pagani D !
The watch arrived quicker than I expected, and I was not disappointed at all. The bracelet was nice and easy to adjust and when I tried it on it was as good as I thought it would be. I put the watch on my tiimegrapher to see how the movement was performing, and I was not disappointed with it being between (4seconds and minus -12 seconds over multiple positions. The beat error was between 0.1 and 0.5 Milli seconds and 250 - 310 amplitude. All in all I am very happy with the watch at the price point because you get a lot of specifications for your money. I look forward to my next homage watch from P,D.
This Explorer Ii Pagani Design is absolutely beautiful. And overall it is well built and assembled watch. the only issue I have is with the crown assembled to the watch stem it is slanted or crooked. I have well over 75 watches and over 35 automatic watches and I can almost guarantee I'll need to replace the stem and crown. I still give the store and this watch of five Star based upon the price point. it definitely matches up or slightly exceeds other watches in this price range that I have purchased and own. but make no mistake it is not a Rolex Explorer too. but it is a decent homage. I DEFINITELY RECOMMEND THIS SELLER AND GIVE THEM FIVE STARS !! ⭐⭐⭐⭐⭐
Very good product
Thanks so much!!!
Everything was respected. Delivery in 3 days. Complies with the description. Very good quality for a very minimal price
It's a beautiful piece! The pictures on the store's page do not make a fair watch. The construction is incredibly solid, the finish is excellent, the cyclope (on my device at least) is very good, and the dial is clean and readable.
Super fast shipping, gorgeous watch and excellent store
It's everything I thought it would be. I hope the movement proves to be reliable because I love this thing! The ONLY thing I can complain about is the lume. This is supposed to be a vintage style that I purchased so I guess I can just pretend that it's so bad due to age. ♂️ Also I was very happy to see that the orange GMT hand had a point on the end because some of the photos I saw didn't have the point and the hands looked smaller. The watch is completely worthy of 5 stars despite the lume. With better lume and a glidelock clasp I don't see how this watch could be improved.
Beautiful watch. Fast delivery to USA.
Great watch...
Lovely watch. Great quality. Alignment is perfect. Supplied bracelet is solid and fits well. Free delivery to the UK in exactly 7 days. Wow!
The watch is very beautiful and luxurious the store responds to the concerns quickly, arrived in record time, I strongly recommend the seller.
Great watch really fond of it! Screwdriver doesn’t fit bracelet, however easy to work around.
very beautiful
Very well made!!! And thanks for the fast delivery
Absolutely beautiful watch. Shipping was faster than expected and the quality also exceeded expectations. QC on this model is top notch. The top hat sapphire crystal is what really makes the watch shine and the bracelet is high quality but can't wait to try it on different straps. A real winner!