Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description as the store puts it. Beautiful! Very good quality
Normal hours. If for 5 k to take. Of the minuses: on the dial it is written 24 stones and the mechanism is 21. In the rest work, look normal, jambs did not notice special.
Wow what a watch for the money. Very happy.
I love the watch. The blue dial is a bit darker than what the photo shows but the watch is beautiful. Great value for money.
Very fast shipping! This watch helps a poor man get his Rolex Datejust fix! Quality is tremendous (with one exception). The case, dial, hands, indices, bezel are great; no big issues or misalignments. Black sunburst dial catches the light well and makes the watch look premium. The Seiko NH35 movement is working well and is so far accurate. The one exception is the jubilee bracelet. It is not good. The clasp has very sharp edges, the micro adjust is only 3 and impossible to adjust as the spring bar cannot be compressed, and one of the screws in the bracelet fell right out of the bracelet (and the watch fell to the carpeted floor)! Turns out the threading in the link was not good (poor quality assurance). Had to use Loctite to get the screw to securely screw into the link. Not ideal and now I'm paranoid about it coming out again. Still, at this price with the service and fast shipping, I have to give it 5 stars since this is a lot of watch for the price, bracelet notwithstanding.
arrived a little later than 7 days delivery but came in good condition and is a very nice watch
Fast shipping, delivery in 7 days by DHL. The watch looks good, the strap is of lower quality. I paid 106 € I think a fair price for the watch would be 70-75 €.
The best quality come very fast thank u
The watch is excellent, but the delivery is very long
Very nice and beautiful watch ⌚ fast shipping and good quality
Beautiful watch - arrived in 14 days. Very satisfied.
well finished watch again bracelet not the best but still good for price point though
Everything is as aspected for the price point it’s a lovely watch if there was one complaint it would be the crown when turning feels a bit stiff a little bit of the right oil should fix that
Very nice watch. It seems rather more expensive than it is and quality at the moment is good. We'll see how it works over time. It's the second Pagani I buy and at the moment very happy with the purchase
Watch of very nice manufacture. Really beautiful with the handle. By cons the choice in the announcement is difficult to make because there are too many options evec different prices. The options are not accurate and understandable. But very nice object. Thank you.
Very very nice watch, impeccable finish without any defects.
Very nice!
High quality product, very satisfied with the purchase
A very nice and excellent quality watch
The clock itself is a passing one, but it came to me with a small manufacturing tara inside the sphere. I have several pagani, and they are generally very well built even though this one came to me with this problem. That's why I don't entirely give a bad assessment.
This watch is as described. A bit flimsy on the band but a good watch. I probably won't buy this style of watch again.
Second watch from this fantastic Seller! Delivery is fast, watch is as per description... I will surely purchase again! Everything Perfect!
Everything was fine.
Good
Good watch, beautiful and high quality I got it in three days.