Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are beautiful! The blue dial does not give off purple, the case itself is matte "gold" and the arena of the upper dial is marked at the correct 20 and 40)) but there is a nuance in one-on the inner side, all four edges are sharp, a little unpleasant
Excellent store Great Watch
Absolutely beautiful looking watch, even with its flaws (one being quite a BIG mistake - markings on the top dial being WRONG) and a few sharp edges, but nothing to spoil the enjoyment of wearing it. The lume is the best I've seen from Pagani Design, though still not as good as most, as it dims very quickly. The anti reflective coating on the lens really makes no difference, in fact I'd say it makes it worse in bright sunny conditions. The case finishing is excellent in most areas (apart from the non central flat area between the lugs to allow thicker straps to be fitted). It's a little smaller than i expected and the strap is too narrow for the size of the watch - A 22mm straight strap would have looked better, but as I absolutely love the way this watch looks and feels - Nearly all is forgiven. The price for the quality is hard to match. My 2nd Pagani Design watch and certainly not my last.
better than expected. they have did some printing error in minutes chrono dial. but you need to be a maniac to think about it. unnoticeable.
Very nice, arrival in GDL Mexico.
I love this watch,very unusual colors and keeps good time. my only gripe is that the strap could be a little longer...I have a 7 3/4 wrist and I'm at the before last hole.
Very fast shipping(9days) good quality,good material! very good and accurate seiko movement.
The watch looks fine but it seemed better on the pictures, it is more ordinary in reality (not easy to read the time, dial, indicises and hands to dark for my eyes site). Just OK watch, nothing special.
2 weeks to Chile. Great homage. A beautiful piece. The only one sticks the strap a little short. Great store.
Good watch, solid build. My only complaint is that the strap is too short for my large 8"/200cm wrist so I'll have to replace it and then I won't have the color-match with the dial. Terrible shipping time: The store took over a week to give me a tracking number and then another two weeks before I saw any movement of the package.
lovely watch excellent quality very very similar to the pilot watch .. love it u did it again pagani .. would recommend
Shipping was fast. So happy with my purchase. The watch was well made. Good finishing and value for the money.
Excellent ... watch works well,u the dial is absolutely beautiful, the stop-watch is smooth and precise, and the wrist band is very elegant. The delivery was fast. And the 11-11 Sale price was the best. Thank you.
Just another amazing watch from Pagani !! all is perfect and very incredible fast shipping !! Thanks to the store....see you for another watch from you !
very nice watch! looks less bright than the pics. dial is lovely. watch band it comes with is quite a small band so if you have a wrist larger than my 7.5 inch wrist it may be difficult to get to to fit.