Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
A1 Superb Service, A1 Superb Items. Thanks very much A1 A1 A1 :-)
Very compliant with the watch
Really nice watch for a really good price. The blue deepdive effect on the dial is unfortunatly a little too suttle for my taste, but in the sun it's quite visable. The watch is really generally really good. Nice finishing, good bezel, perfect alignment of the cyclop, etc.. Im really happy i chose the strap because it's also really good. Flexible and soft but at the same time really strong. For the price that i payed it's a 10/10 watch.
The watch works well and it look good. It's easy to use. It came with Epson YN55A movement that is almost the same as Seikos NH35 movement. The cyclops is a lint magnet and quite reflective. Inside the watch between the glass and the dial there is a 1 cm hair that moves freely inside. It doesn't bother that much but every now and then you can see it.
Cute and good construction. Solid and perfectly aligned. Received the watch with the machine Seiko NH35A as request. Really worth the amount paid. I am very satisfied with this purchase. Bought on site 17/03 and in 09/04 was made the first attempt.
The watch is very beautiful and the movement of the Miyota 8215 is reliable and good movement. As for the quality of the assembly of the watch it will be possible only in a few years to know about its nature.
Great product as described
Hello, this is my "eme watch received at Pagani design and the second at Aliexpress official store, it is really a very nice watch value for money perfect I recommend this store and this brand of watches Christian
Beautiful watch. Very good value for money.
Fine watch!
excellent watch!!
Received quickly everyone is satisfied with the afigenic clock for this money)
Too bad that the tongue of seconds does not stop when we put it on time! Otherwise perfect show. Nice impression. I love
Ótimo produto
My overall analysis of the clock is satisfactory. Regarding Minolta machinery is good and accurate. In relation to the bracelet it is also of good quality. Negative points I found on my watch, the magnifying glass is moved to the right which means that when you're going to look at the date and you have two figures the first one is not displayed unless you tilt the watch to the left and be able to see it, A bug for a watch close to $100 that shouldn't exist. Another negative point is fluorescence, and seen images of other buyers and have nothing to do with my Pagani watch is very low intensity, hardly seen at night, I would say virtually null. That's why I don't give you five stars. In relation to the store the little deal I had was exquisite, and the fast transport and its last stretch of Madrid to my province by private courier very well. In conclusion it is a good watch but with these flaws that should be corrected.
Beautiful watch, seiko NH35A as ordered
I love the Submariner design and i wanted to order this budget "dive" watch with black dial and blue bezel,which is look like the Submariner Smurf.I think this watch is worth it for 90$.Im very happy with it.Thanks
Very good watch, quality is noted. The micro fit of the strap is very hard to open, but with the maña you can
Perfect
The watch for its price is quite decent, the mechanism of the Miot, the accuracy has not yet checked, the bracelet is already than the declared 20mm, they are 19.2mm in at in in the kit there is a screwdriver for shortening the bracelet. The bracelet has sharp edges, compared with its Seiko, probably because I'm so critical to quality. Who has vision minus will be useful Cyclops for the date. I'll add more later.
Excellent store! Very good watch, very good service I usually take with the NH35 movement, but as out of stock, it is the opportunity to try the Miyota? To see in time Well done!
Nice watch. On the hand sit comfortably. Quality on a solid four.
Very happy with the watch, it looks good quality