Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Odličan sat.. Nevjerojatna kvaliteta for Novac.. Preporučujem sat and prodavača..
Very beautiful watch, Chronograph works perfectly and fits comfortably. Astonished at the quality considering the price.
Excellent very beautiful the dial
Great watch and very fast shipping! to the price a really clean processed watch, solid and no defects! about the longevity can I still no statement make, but a nice piece!
Excellent
the chronograph hand is a bit off. apart from that looks very good for the price.
Very fast delivery !!! Very good quality !!!! My recommendation !!!!!!
The watch is stunning with super fast delivery, 10 days to UK, but in my opinion the packaging could be a little better. There was only a little bubble wrap and plastic around the Pagani watch box, I feel an extra cardboard layer would be benificial, to prevent any inflicted damage in transit, although the watch arrived in pristine condition and I am well pleased.
Lovely watch
The watch is very impressive. Well made and it has a tremendous specification. It's very good value for money. Recommended.
Superb watch, which seems of high quality. The finishes are impeccable. Fast delivery.
Watches truly cause positive emotions! Quality at a high level! As a gift, the store put the NATO strap.
The clock came quickly despite the new year holidays a very reliable store
Perfecto
Meet my expectation,build quality is very good at this price. Lots of value for the money.
Perfect… fast delivery… super beautiful watch… better doing not :-)
excellent recommended
perfect
I was surprised how nice it looks! Thank you Pagani Design for making watches like this.
Good quality watch
Happy with the acquisition, excellent cost-effective!
The watch looks perfect. Its dimension is great. It is very thin and so comfortable. My wrist is 6.5 inch. In addition I thank to store for very fast shipping.
unbelievable delivery took 3 days. really good looking watch exactly as shown. the best homage for the money.
good
very fine quality and free additional bracelet