Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is one of the best watches I own. I compared it to rolex, omega, and even my Ulysses Nardin and it stans toe to toe with any high end watch. also about $8000 plus cheaper.
Nice watch, very well packaged super piece I recommend
Excellent quality watch. I'm super impressed.
Very good quality,l like it very much.
Look sewn, very heavy, the package is good, still did not customize, but the walk went like a pendulum
Nice watch.
Amazing appearance! The watch itself is better then on a picture!
TOP
Everything is cool
Chic watches, the size is just huge on a strong big hand, heavy and spectacular this is the first impression as in Operation let's see
Very solid look, packing is super, the only mail crumpled the box. Slightly too big.
Okey
Everything is fine
Beautiful watch. It is a little heavy, specially for those who are used to smaller watches. This is in fact a noticiable characteristic. It is precise and until now it hasn't presented any delays. I'm using it for a week though intervaling periods where at sleeping I don't use it. Adjusting time and month days is easy. However, week days are a little bit more difficult to adjust since it is necessary a fine point tool to press the mechanism. I haven't tested water proof yet.
Chic, heavy, comfortable watch
Very nice and well built watch! Very happy with the product!
Everything is super, but they are very big.
Fantastic❤Incredible ️ great quality gorgeous I didn't words speak photos. An account it is another hold it in hand cabbage beautiful❤️❤️❤️ 10 days to Italy travel free shipping
Superior quality גהוהה precision no best but נחשב good for watch אטומטי
Let's see how much is enough. And so fire
Just huge. Let's see how they walk.
おおきし so こうき ゅうかんがありよかった
Very good
Excellent!
A very nice and heavy watch. Very good finishes and looks pretty. It came very fast and very well packaged. It comes with its well-presented and instructive box in English.