Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Even better from the description grancias I am very satisfied
Excellent product for this price, I will buy others. Thank you
Good product received. It is an A1 watch, very fine with an enviable aesthetic by other brands. I was satisfied with the purchase.
The clock is of excellent quality, all as in the description, but they are heavy and not for pasta hands
Satisfied product arrived very well?
Envio muito rApido,Produto Otimo, recomendo mesmo.
order received before eatimated date. and exactly as described. look as same as the images, even better
Beautiful spectacular. Watch top. Exceeded expectations
The quality is very good. Thanks store for this product. I highly recommended for seller.
Amazing watch. Arrived very fast
Great quality watch and value for money.
Fantastic watch and I really like the rubber staff. Highly recommend.
And very good, perfect the way it is described
Very good the best will return to buy assumed the problems of watches and so I already have 3. They are reliable and quality is better than many brands super guys congratulations
real nice
comme décrit sur l'annonce, merci
beautiful . very fast
Ótimo produto
The watch is of good quality, but heavy enough and if you dress on a narrow brush, it will look very cumbersome coating of the metal case for gold very much. The arrows glow in the dark. the watch is quartz and launched by pressing the button. there are the same, slightly more expensive, but the mechanic with the auto-factory. Wait for Black Friday and you will save a significant amount for this watch. It's bad that the brand is like Salid, but on the clock there are no documents. Seller recommend. The watch is externally of excellent quality. Time will show how much they exactly go and reliable. Thanks to the store. I recommend
Cool hours, the husband is very pleased