Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK
Decal does おもい cool
Watch class really liked fast delivery quality super
Nice watch, well packaged, exactly as in the description. I recommend it.
Excellent quality, just like lamagen
The clock is beautiful, everything works. Ordered 03.02 received already 09.02. The cheap strap began to swell on the first day
They look bombically, though the strap is somehow flimsy to the touch. Sin to complain for this price
The order, fully corresponding to the description was sent by the store very quickly, all the way tracked on the trackcode. Now about the watch itself-neatly packed in a cute cardboard box, in which in addition to the watch there is a wipe of soft fabric, a device for manipulation with a bracelet. I will mark a successful design of watches, qualitatively made of stainless steel, solid and solid. My sincere thanks to the manufacturer and seller.
it really looks exactly as it was
Watch wonderful, very elegant, recommend!!!
The watch and very good by Price. fuciona everything as written. Congratulations
Exactly
Very good
Hi mold works great.
Perfect. Bigger than I expected and very nice
très bonne montre
Hello nice watch pretty better when PHOTO fast delivery overprice to see the package in the box in the LETRE good SURPRISE thank you soon for an order
I got the watch. Delivery came late, packed qualitatively. I'm happy for hours. I recommend the store.
Excellent watches, correspond to the description. The bracelet was in a protective film. Black matte, without a single scratch. The only nuance, the corner of the box is erased. All dials are working. In the box instruction, and a screwdriver for the bracelet. Delivery before the specified period for a week.
Very cute, and well packed. Particularly disliked because IS is big arm and is very heavy.
Perfect, very beautiful, and came well packed.
Excellent watches, heavy. Seller advise
I liked exelenr5
Watch top
Very good service is all excellent.