Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice watch. The dial plays in the rays of light. The strap is soft, comfortable, on the wrist 14,5 cm fastened to the penultimate hole. The case is metal, the coating is golden, pleasant shade. They're coming. They came in a branded box.
Super watch!!!!! Super Seller!!!!
Beautiful
very pleased
Wow! Beautiful!
Beautiful and excellent quality
Toooooop
Bialsh menche is decent, the middle.
Everything is consistent)
Delivery two weeks in Mo. The watch is very gentle, packed in a box. In the living look even better, took as a gift for her granddaughter, I think she will like it. The case of the dial is thin and looks very good on the hand. Thank you to the store for fast delivery and quality goods. I advise the seller to communicate and buy the goods.
They're not really big. Came in a gift box. Look great)
The parcel reached the Kaliningrad region in three weeks. Watch as in the photo. Simpot. Were perfectly packed in a branded cardboard box. The dial was protected by the cellophane. Walking. I hope they will last a long time!
Very beautiful watch, well packed, came in a box. The strap is soft.
Matches photo, thanks
The watch is very high quality!
The clock liked, beautiful. Neatly packed, quickly came.
Really pretty, consistent with the photo I am delighted to have ordered it and I recommend it to you.
Matches the description. Fast Delivery
All packed, the glass is wrapped with film. The whole thing. Work quietly, do not irritate. The only harsh strap. The hand is thin not usual. But I think I'll get used to it. It came by a Mach in fact, days in 10.
Excellent watches, very beautiful.
Beautiful and neat watches for women. The watch comes in a branded box with the inscription of the brand. the tags are present. The watch was covered with a protective film. They are small, neat with a beautiful dial! On the dial there is an inscription of the brand, three arrows. The diameter of the dial is 3,4 cm. Strap eco-leather. It is made in color with the dial. The movement is quartz, work quietly. You can adjust the time with a wheel on the side. Watch beautiful
Work normally, quality strap.
Delivery about two weeks. The goods came in a gift box. The dial is decorated in film. On the strap tag. Watch with quartz movement. The battery is included, a protective lock is installed. This option has a second hand. Instead of numbers-rhinestones. The strap comfortably sits on the hand. It is quite dense, at the edges of the firmware. Quality is good. There were no defects. It's fine. I liked the watch. They look beautiful.
Ordered 11.02 received 23.02 all as in the description the effect of wow did not happen
Beautiful watch with leather strap and excellent quality. Fully correspond to the description of the store. The dial with a geometric pattern, which beautifully breaks the light, is also decorated with crystals instead of figures. Very beautiful original watches, perfect for a gift, delivered in a gift box. More details in i n s t-irenka_ali, T. Me-irenka_ali f a c e b o O K-Irenka.Ali, unpacking on y o u t u b e-irenka235