Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality.
As always, Pagani design has an amazing quality.
Pictures don't make justice for this watch! this watch is AMAZING !!! it's a piece of ART!!! incredible quality, super well done, incredible good machined!!! i will definitely definitely buy more watches from Pagani!!
Product as described. The watch is wonderful. Detailed, beautiful! Received in 17 days, and the forecast was 45 days. Very satisfied!
Well received, thank you. I recommend it.
It’s a great watch and the jubilee bracelet is very comfortable on the wrist. It is a lot of watch with good quality components at the price level.
This Pepsi GMT watch is great and keeps accurate time. The power reserve is also good. The bezel is an aluminum bezel which is accurate to the blue and red color. I have brushed out the center polished middle links and it is now a fully brushed oyster bracelet which looks nicer. I have also installed a fully equipped glide lock extension clasp which make the bracelet more functional.
Perfect!
I received the Root Beer, as always problems with the bracelet. The strap adjuster pin was bent and I had to replace it.
I have the barbell bar which moves little. This factor can be mated too precise between parties. Do I have another that moves freely. I find that this thing is not solvable and the clock is not subject to evaluation TOP
thank you so much really it's perfect ❤️
I am satisfied
Spectacular 100%
Love this watch, great value runs really well
For this price it's a gift. Less than 100 euros. Just the balance of the winding a little noisy
Arrived right, sending was very fast, excellent quality and good money.
Good watch for the money paid. When pushing in the crown after hacking the movement, the minute hand jumps back about 2 minutes - worrying. Also, the rose gold plating on the clasp has a flaw which I can live with but it's disappointing. Bezel much improved compared to the Batman, which I also own.
Is nice very good I like
The Watch is perfect and has no flaws, it is my 7th pagani Watch and they are all perfect. Also a very fast delivery, ordered on november 11th and received on november 16th. Thanks
Absolutely beautiful watch!
Great product, value for the price at most
Very good watch love it buy it i differently recommend it