Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous watches and a magnificent store, as a gift nylon strap, a file for cleaning patina, and two bars are not quick-detachable. Purchase glitter.
Excellent quality and beautiful design. came with a polishing stick to remove the patina. Great value for money!
Delivery 21 days, beautiful watches. Quality will show time
Better than pictures. Quality awesome.
Fast delivering, best quality, super gift watch
fantastic quality! l didn't expect for this price. Good lume. Rec
The clock reached Togliatti in 12 days, in a plastic good cylinder, complete with a screwdriver for removing the strap and was laid separately by a device for removing the patch. The store sent the watch on the day of the order! It's nice that I did not tighten. quality and appearance are excellent! Bronze fire!! I hope to walk without problems. I ordered more titanium pilots from San Martin. I'm waiting
This delivered quickly within 2 weeks to Canada. The plastic diver like case it came in was very cool and unexpected and nice touch. This watch looks and feels amazing. So much better than i expected. The dial looks great, the weight of the bronze, the smooth turning/clicking bezel,the crystal clear sapphire, nice hands and style, color dial and even surprisingly nice leather strap. Definitely the nicest watch i own at this price.
Thank you to the store and San Martin manufacturer for a wonderful watch! The dial is very beautiful, the anti-glare is sufficient, everything is made very, very neat. Liked the packaging and a file for removing patina (not yet used). The strap is beautiful, quick-detachable (!), but it seemed to me that it was not genuine leather, but eco-leather. Maybe I'm wrong. But I do not care, I knew that the regular belt will be small-see. Photo, I have a wrist circumference of 21 cm. The watch took with maximum discounts, knowing that I will order the strap separately. Wish San Martin-release, let limited edition, accessories (straps, bracelets, etc.) of more length: 22 cm (8 + 14). On a global scale and on them there are many buyers :) Thanks again for the beautiful clock!!!
The goods are excellent. Included are the devices for removing the belt, removing the patina and the Keychain (why is it needed). About the gift in the form of a NATO belt, the store did not break)). I didn't. For what I shoot him half a star. In general, spoons-that's okay, but the sedioccheck remained)). And in general, everything is fine. Thick strap with bronze buckle. Delivery 2 weeks. Quality packaging. If the seller put another gift-a belt-in general it would be wonderful. I recommend the seller!
this is a really nice watch!
Cool! Thank you.
Bronze watch the first day San Martin's reputation make finish may be different too, please worry until the dish with some not light the new 17.5cm wrist possibility of four. ARM cotton recommend.
I wanted her for months. It became almost an obsession. I finally offered it and it's a treat. It is very beautiful, well built, the materials are top. Fast delivery. Communication with the store very fast. I am extremely satisfied. If are style Please do not hesitate, it is really a very nice watch. A big thank you to San Martin for your doing and your customer service.
NATO strap did not put, and so the watch is good lumen brighter than the East amphibious and shines longer .. The clock is heavy, but it's a pleasant weight. Strap Leather, thick quality Already have patina spots
Ordered 11.11, came to Tula region 27.11. The quality of the watch is excellent, I found no jambs, the strap is really made of good leather, the store still put the natovsky strap, also good quality.
Beautiful watch, made by high quality, full set + Gift non-woven bracelet and sponge for polishing
Excellent value for money, really this brand offers very good watches, I think it will become my favorite brand.
watch all ok. but the store charged me for VAT and did not paid it when he shipped the order. I had pay VAT get my order.
It's fine. Excellent watches, boxes and gifts.
The watch pleasantly pleased with the quality of performance. I did not expect much from them, but I was pleasantly surprised. Delivered within 2 weeks despite the holiday.
This is top!
Very happy beautiful piece @watch.heath
Very beautiful and classy watch. Worth the price. I get loads of compliments. I highly recommend. Thank you store for the promo offer for customs.
Simply beautiful, really a piece to be admired. The dial and bezel set combine perfectly fits very well on wrist, much presence by brightness. My came fairly patina, believe that the manufacturing time. Very satisfied.