Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolute stellar watch
High quality watch with superior fit and finish. The look of it is absolutely stunning at this price point and the PT5000 movement is simply great. I can highly recommend it!
Everything in this watch is perfect)) polishing the case is amazing, the blue dial of the sun rays is simply fascinating, the processing of arrows and indices at a high level, the lumen is is After receiving the parcel, the clock went with precision-20 seconds per day, gave to the workshop, split the accuracy of the move to + 2 seconds per day, I think it is that that I have a Certina watch that is twice as expensive and this San Martin surpasses them in all respects that for this price is doubly pleasant. I think that the quality of the clock of San Martin is closer to the premium segment, they give way to the omege but exceed the Tissots of sertina and lonjin.
Great quality of product and customer service, really fast delivery. Best!
Good quality , if you from Morocco you gonna taxed 1600dh even if the store change the invoice to 99$.
Received the parcel six days ago, on the exactly specified date. Very high workmanship, precision walk-4 seconds in five days, not in vain positioned as a chronometer. I recommend.
Excellent quality! Delivery fast, good goods and store.
All IN perfect keeping with previous judgments of excellence IN CUSTOMER SATISFACTION.
Top! Best of the best
Stunning watch, that dial is fantastic. Build quality and finishing is impressive. First time purchasing San Martin's watches but will be buying again!
I confirm my previous judgments of excellence.
This watch looks great, is of high quality, like all of my San Martin timekeepers. My collection continues to grow because this will definitely not be my last. I'm looking forward to the next highlight.
Fantastic watch, feels great and looks great.
The bracelet came a little twisted but the store send replacement links. After a long discusión for several days.
Very good! My 3rd San Martin and definitely not the last. This time a good screwdriver, gets into the slots)
Lovely watch, only had a issue with tje screw pins not easy to remove or replaced, my GMT was much better for the screw pins
I don’t write many reviews, but this is a beautiful watch. I love the mop dial. The way the colors come out and change, its just beautiful. Clasp is great, bracelet lovely. One question, adjusting the bracelet links, the 12 oclock side had I think 3 more links than the 6 oclock side. So, how would u recommend removing 3 links. How many from each side
Beautiful watch good workmanship! Like good. Unfortunately very long manufacturing process as an error on the dial happened. But was new. Finally get. Now to peace. Thank you
Fantastic watch for the money. Very comfortable on wrist. The quality is really nice, so well made. This is my first San Martin and certainly won’t be the last. The blue sun burst dial plays lovely in the light. If your on the fence in buying this particular watch, jump off and buy it, you will not be disappointed
Beautiful piece, exceptional quality as is my 3rd San Martin. It’s flawless and a pleasure to own. I love the fit, finish, accuracy and quality is second to none. It literally makes me smile every time I look at it!
Watch delivered in 2 weeks to Poland. Very well protected for long distance delivery. And finally watch itself is outstanding in regards to quality. Near to perfect. And set of the tools, box, etc. delivered with the watch is also superb. Please see attached pictures
It was a nice watch as I expected.
The watch is so gorgeous, that's my 4th San Martin watch that I buy and the brand did never deceive me. No flaws on the watch, perfection at its best.
very nice watch, good value for money
It was a whole adventure to receive my parcel. The parcel was shipped on May 19, and I received it on June 21 after several contacts with customs officers. I had to pay 91 euros of VAT and customs fees for a watch that I paid 245 euros. As for the watch, it would be perfect if the links on the bracelet did not hang. Contrary to what the photos show, the MOP dial is not green, but blue. As for the PT5000 movement, I am bluffed by its precision.