Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is awesome, perfectly executed! The only thing that bothers me is, that the end links of the bracelet are super sharp on the inside and seem not to be smoothed out at all- so sharp i cut my finger bleeding while just feeling on the edge! I don‘t know if every one of the watches has this issue, but the rest of it is just perfection ;).
This price only for the best Explorer coming face to face is not found. Upgrade for sw200 movement hand winding little whell whell to long but there currently are as much satisfaction pathetic.
Fantastic quality. The fit and finish is amazing for the price. Communication was quick and the team at SM helped me with the purchase. Would not hesitate to buy from them and I plan on making another purchase soon.
Great product quality, great customer service!
San Martin products is the first day finish this beyond with nicer. Logo cursive is customization packaging options with additional payment made with a basic options not selling anything bad to looks like.
Exceptional watch!!! I can't believe such a simple watch can look so beautiful. The dimensions are spot on and it was built perfectly. I will definitely keep buying San Martin watches.
amazing quality
Excellent watch gives me vintage Rolex vibes with a modern flare. The watch is actually 37mm and wears nicely on my 6.25 in wrists. I was afraid it’d be too small since I typically wear 39-42mm watches but it wears lovely even with my massive hands. I see this being an explorer watch on many family trips and vacations ;)
I paid for expedited shipping but they did not hand the package to FedEx for 2 weeks. Received the watch today. I'll agree, it's a nice watch. Really like the glass on it. Dial is impeccable. Very well made. I did not receive any paperwork, just tools. My only gripe is the PT5000 movement. It is VERY, VERY stiff. To adjust the time it's not too bad. But to push in and screw the crown back into the case... wow it is difficult. I feel like I need to grab a pair of pliers. The crown is small and the movement is very stiff. Hopefully it retians its waterproof rating since I dont know how tight it is to the case. Don't know if it's just my watch but at this point I might shy away from PT5000 movements. So far I enjoy the quality of San Martin. Let's see how it behaves in a few weeks and I will update my review.
Life is much better. Thriving business before.
Amazing watch, so much value for the money. Couldn't recommend it more. My wrist is 16.5 cm.
The watch is beautiful, it was doubtful to pay the extra since they switched to PT500 movements but the quality in the product went up too much if the price change is worth it. As for shipping all the products I purchased (4) 3 were via DHL and I had no problem. This one was sent by FedEx and it was a lousy service despite paying the customs cost they didn't want me to deliver the package and it was held for almost two weeks. I would recommend that you return to DHL as your parcel supplier
Amazing watch for the price. Great quality and finish. Customer service was exceptional too. Looking forward to your future releases!
Awesome product. As described. High quality feeling watch. The pastel blue has a hint of vintage green or yellow - very nice. Makes it interesting to look at. Nice slim profile on the wrist.
Couldn't be more happy with this watch. Finishing is beautiful. Fantastic value. I saw a lot of comments and a couple video reviews of San Martin switching to a smaller clasp with only 2 micro adjustment holes, many saying that if you ask, they will give you the larger one with 4 adjusts. I did not ask for this (and kind of regretted it), but the watch showed up with the larger clasp anyway. This tells me that San Martin listens to customer feedback, and proactively updates to satisfy complaints. Went with the PT5000 and I really like it so far. Only one day in, but it's running +3 seconds... awesome. Winding doesn't feel tough like some have said, solid might be a better word for the feel of it. Solid company. Solid watch. I will be ordering from them again. On another note, I paid a little extra for the DHL upgrade cause I'm impatient. From the time I submitted my order, to being on my door step, was 5 days and 19 hours... I live in Texas... Amazing
Another complete hit from San Martin. Great quality. Fantastic finishing and highly accurate. I couldn't be happier.
an excellent watch well worth the asking price. see my YouTube review at Escape Wheel watch Reviews
The watch is fantsatic, but one of the female end links on the bracelet sticks, which is disappointing considering the price. Additionally, I was assured several times throughout the process that I would be provided with the 4 microadjust clasp, but the bracelet came with the smaller clasp despite the assurances. All in all, love the watch but am disappointed with the faults of the bracelet.
arrived perfect.. in good time. finishing is stunning
Really impressive watch
Fantastic watch, highly recommended.
Second San Martin I buy. Package very well protected. Premium finishes above the price you pay.
Lovely watch, of the best that came out of San Martin; However, when I put it on it it almost fell off my wrist, the closing pin was released, it was twisted and unhooked in one of the holes
The watch looks and feels fantastic, quality is outstanding. Running well so far.
A lovely watch. The end links where mismatched but the store was very responsive and has shipped a replacement matched set.