Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The aesthetics and quality of construction and clock finishes are magnificent. The order has taken 2 days to arrive by courier to my house. I'll give you a 10.
I must say this piece is perfect! It is my 3rd San Martin and certainly not the last one. I like the design. The finishing is perfect. Watch fits small wrists however due to its unique old-fashioned style bigger users should not complain. Again Respect!
This is a great watch from SM with the usual SM quality in a more unusual package. While the lugs appear to sit slightly awkwardly it's actually very comfortable on wrist & wears beautifully. I went for the brown dial, it's a bronze metallic in the flesh & very dynamic going from a light yellowy brown to dark chocolate & everything in between. The single dome sapphire creates some very cool distortions & magnifying effects with the dial. The lume is better than expected being old radium colour but is printed very thickly with a 3D effect that adds to the vintage look, lovely. The 2 piece nylon strap is excellent quality & suits the watch perfectly though I have been enjoying it on many other straps. Overall I can't recommend this highly enough. Of all the watches I've bought this year & there's been quite a few this is the one I've fallen hardest for, it's just so different & that dial is stunning if a little tricky to photograph.
very beautiful and very dashing
I’m delighted with this watch it’s the tenth San Martin watch that I own now I I will hopefully carry on enjoying them for many years to come . Very well made and a clean simple design which is timeless and a must have for any watch enthusiast. Great service SanMartin.
The watch feels good on the wrist despite its gondola shape. In the absence of testing its accuracy, quality is perceived in the materials. The strap is thick nylon, but has little flexibility. Sphere of an original and elegant medium gray. I miss having the back engraved, especially this minimalist sphere without logo. Otherwise, nothing to envy a Unimatic, of which he is a clear homage. I'll try other straps later, and send pictures for other buyers.
Great watch with high level of quality of the finish. They sent me an additional watch band as a gift.
fast and quality! superb, love it, thank you
Well, what to say... well executed watches. There is a highlight in them. Not the most convenient for wearing body, it is yes. But something in them attracts. The only wish is that Sam Martin Time has already revised the drawing on the crown. The dollar sign is very reminiscent. There are no complaints to the store at all. Sent fast. But the delivery by the savings logistics is the same hemor. Then the box does not moisture, they carry it back. Then the courier can not find, the parcel is lying in stock. Then they offer to deliver to the next city in the Department of Sberbank. By the fact, they took a long time. And in the alerts-a failed attempt to present. You have to call them yourself. But it's not all about watches. Watch-Super!!! Recommend! San Martin thank you!
very good watch, it has a nice weight to it, it is pretty long from lug to lug but good quality!
Outstanding watch! The finishing is very high quality and this model has the advantage of not being an obvious homage. Wears very well works great in NATO straps.
for the price, this watch is an incredible bargain. solid build, solid seiko movement, and stunning looks. a fun tool watch with a vintage vibe. this watch is bananas! the supplied strap is a little on the short side for larger wrists, but an extra nato strap was thrown in, and strap replacements/favorites are easy to find. shipping to the states was a little slow, but that is to be expected these days, just reality. however, the wait was well worth it. San Martin, this watch knocks it out of the park!
Good quality. Satisfied indeed.
Nice watch, very comfortable, excellent value. 9.9 out of 10 overall. Recommend.
Unusual and very high clock. Long did not dare to buy, confused the specific form of the case, but now satisfied as an elephant)) on my wrist 19 cm sit perfectly. Yellow Vintage color is very beautiful, will be combined with hipster straps. Holes for fastening this mega-convenient for frequent belt change! The watch is quite heavy, despite its small size. On the hand feel nice. Thick arch glass with blue anti-glare coating is fine. Lyum's bright. Nothing superfluous on the dial. The Crown is screwed without glitches. Personally, I do not like nylon belts, so I immediately dressed leather. The buckle in the kit is of high quality, heavy, it will be good for leather straps!
Very good dial and case finishing. The strap is durable. NH35 good as always. Highly recommend if you want something special.
A great watch as it usually is with this brand
Absolute hidden gem of a watch. Top notch response from store. Very well finished. Quirky and interesting design. Lugs are straight not curved to hug wrist but visually still looks good IMHO.
Fantastic watch. Pretty good quality and fast shipping. One thing though, the bucckle of the standard bracelet has cutting edges which is not that confortable. It's a shame for a supposed good quality poduct like this. oOther than that everything else is ok. Thanks.
Honest watch wherever they are. If a watch of this quality and finishes can be obtained for this price, it makes us think about how we get our hair done by buying our watches. Says someone who's over forty, of all prices and brands. Congratulations San Martin on this beautiful and tight product. Bravo! Bravo! Also note that delivery has taken just 2 days since purchase. Bravo, too!
Lovely well executed Unimatic homage. The strap is nice with a slightly mad buckle (which I like!) though it is a little on the sharp side. Would buy again, probably in the light grey/green next time.
This is my first San Martin and it is gorgeous. It is unique in style for sure but I dig it. The brushing is well executed and the printing is crisp. It glows bright at night. Can't recommend enough.
Got a watch. The service of the store is very satisfied. It's fast. Recommend. The watch is cool. But you need to remember that the diameter is 38mm. And no anti-glare.
great watch and fast shipping! thanks!
Great metal finish!