Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Build quality is amazing, lume is good, really nice watch
Beautiful watch. Really pleased with it. Shipment was very quick. Very happy with the whole transaction. Thankyou!
AMAZING quality for the pricepoint! Movement is great and super smooth. The finish is immaculate I couldn't be happier.
The watch came in perfect condition. The store adapted to every request, couldn't recommend it more!
Watch is beautiful, well finished and I am quite happy with it.
Really great! Strap space for paid;)
Nothing to add. It's a San Martin watch. Swiss quality for 1/4 of the swiss price. 2nd watch and for sure not the last one
The crown is stuck and it can’t turn easily. Except that everything is fine
Shipping was around 20 days. Solid packaging. Very responsive and caring customer service. 9/10
Typically good San Martin Quality thanks .
I LOVE the the dial, the hands, the indices, the bezel, and I am SO impressed with the overall quality of 99% of the parts of this watch. I do WISH SM had tighter tolerances around mounting the date magnifier. Mine is noticeably low and left. I reached out to SM customer service and sent them photos and they've assured me that the way it is mounted is "within standards" and totally normal for them. They have told me that their watchmaker reviewed the photos I sent in and that the watchmaker "sees no problem." Fast replies from customer service. They were kind enough also to offer for me to return the watch for a refund because it "doesn't meet my high standards" but I've chosen to keep it because as I said, other than the misplaced date magnifier, it's PERFECT! I'm sure they're right and most people won't even notice something like that, and if you happen to be bothered by it, you won't mind taking it to a local watchmaker to install a new crystal, a small inconvenience truly.
The Blue MOP dial is gorgeous! And the size of this watch is perfect, easy to take out links and use the micro adjust on the clasp to get the best fit! Very comfortable and will look good dressed up or down.
Another beautiful watch from San Martin. Dial really plays with the light (and is very difficult to photograph!)
Amazing, beautiful watch. My only complaint is that the crown is a bit too small - the PT5000 and ETA2824 clones are a bit hard to handwind compared to other movements - there's more resistance - which makes winding with such a small crowd a bit tough. Still 5/5, great value for the money.
My third watch from SM, as always a very nice watch with attention to detail, very good craftsmanship. Highly recommend Sam Martin watches, store is very helpful and responds promptly when you have questions.
Very nice high quality watch. Fast shipping. Thanks
GOOD = package is amazing, watch is amazing, blue MOP dial is excessively luxurious, bracelet could be better but ok, sapphire is perfect, hands are great, buckle is ok, bezel is exceptional. BAD = link screws are literally awful and changing them is a nightmare, tools supplied also do not fit they are very bad, the watch arrived with a disassembled rotor, I had to get it repaired but San Martin refunded me the repair price so that’s ok for me. TO MODIFY URGENTLY : I would recommend San Martin to put longer screws on the rotor and get a better quality control, also change the screws on the bracelet links, they are nonsense, too soft, and the tools supplied don’t fit. OVERALL = despite the issues, San Martin reacted well, the watch is after all amazing and I might order from San Martin In the future.
Amazing finishing. Love thee clasp and bracelet. Great lume. All around solid watch.
I put only 5 for the store's feedback! Unfortunately, I did not receive the clock, they were released from customs, and unfortunately their fate is unknown. Opened a dispute, the money was returned. The only thing got on duty in the amount of 1500r. I do not advise you to make delivery in postomat zanyao how many nerves, letters, calls cost me for 3 months of waiting. I think if it was delivery by mail of Russia, this problem would not be.
This is absolut super watch! My second buy. Very beautiful! Preis-quality is perfect! Very friendly helpline by the shop! Communication always in time and very professional! Highly recommend the watch and the shop! I will for sure buy again in the future from this shop! Thanks again for your efforts and very good watches!!!
Amazing watch,looks better than I expected!
A gorgeous watch! The dial is indescribably beautiful, because need this watch before any other clock hide! Only the bracelet is somewhat plain! But the price is indeed appropriate! So all OK. Love greeting from Cologne sends Reinald
Very, very well made! I'm amazed!
beautiful MOP dial and near flawless fit and finish. the only thing I woild change is the frame around the date window. otherwise the watch is perfect.
my second san martin watch and I love even more than the first. excellent quality.