Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch Super!!! Advise! Delivery 4 days to the point of issue! It is a pity that they work only from the network!
The clock is chic, you can take it!
Product is described as same as what. Installation is easy to operate and the same as the picture.
Tidy and nicer Shipping wholesale incredibly fast four key 1 week Doan took it
Parents like Sim
Clock, parcel packing, delivery speed 7 days. Everything is beyond praise.
nice
Shipping fast Post Korean alphabet manual enclosed CR2032 time remember battery included USB adapter Deb battery power LED color cold-Jaipur summer white light Date and time come to find what the buyer
Fast delivery, got intact. The clock really liked, cool!!
Very satisfied. goods, shipping etc etc. Strong heat recommend!!
On weekend days only including shipping and buy... Install only need is the wiring spotting this four are going china... over without being well dont think ㅎ ㅎ
Goodyear
Price has been paid, so listen to like it.
Excellent purchase, fast delivery-4 days. Recommend.
The store good returned the money but DPD called the last day they said they would deliver but something went wrong and NNA trace. Day I call myself I'm told to give me can not but the goods from US came out of the shelf and sent the goods back to the seller)))) idiotism and Di
The watch is interesting, of course the price is very overstated, but they look very good. It's bad that there is no way to work from the battery, I think on one battery 18650 they would work for a very long time. Humidity and temperature are shown, but do not respond instantly.
Thank you store. got it early I recommend it.
Good watches, liked the design and functionality. Packed well, came without damage. Shipping via DPD.
The clock is just fire. Stylish look, the mode of automatic brightness is very pleased (in the dark, the brightness is automatically reduced to a minimum, in the light becomes brighter) Of small minuses: US dial is not glass, but plastic and it is scratched, not very precisely measured temperature and humidity
gooooooooood king good
While everything is fine, we'll see further. The first hours worked 3 days and glitched
The clock is just a bomb! Hang in the kitchen, night replace the lamp.
Really good qlt! Fast delivery (in about 2 weeks).
Duge garniy godinnik. v Ukrainian analog is not present. yakisniy plastic.
Everything is fine. The clock's working. The goods are packed well. Shipping fast. Recommend