Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watches, very satisfied with the purchase. The parcel was received in five. Everything came safe and sound.
The watch came well packed!!!! Checked in work everything works on Hurray!!!!
Everything Tip Top Fast delivery
Work well and Cyan's good
-I like women
The watch is just gorgeous!!! The numbers are very large, automatic darkening, remote control, very fast delivery (to Krasnoyarsk in 10 days)
Nice! Fully operational!
Sharpening the servo's great remote control Bote Korean alphabet manual even the four key
Light detection sensor sensitivity of some low long but product is OK etc. Shipping wholesale fully fast four key
Make you satisfied.
The parcel came quickly. I will not say about the work until I connect. It is a pity that they are not smart for such a price, you need to adjust everything yourself. The second has already taken smart, more interesting and cheaper from another store.
Beautiful, quiet and comfortable
Vivid and bright good watch is b.
Fire
Good watches, the description correspond. A little expensive. Delivered in ten days.
Excellent watches, work from the network mainly, the batteries are inserted, there is a remote control, the brightness is auto and manual, the instruction in foreign languages, the photo is translated,,, time to set and date is not difficult! What else to say-.. beautiful, stylish, you can safely buy!
The watch is just gorgeous!!! Delivery to Krasnodar 4 days. The store krasavcheg, the communication comes out quickly, adequately answers questions. I recommend both the product and the seller. P.S. Horseshoe with needles included-hanger for watches. Scored and Hung (for gypsum board exactly suitable)
Ali history most fast shipping
Seller is good very much. The goods sent twice, but there is no fault. Our carriers lost or stole the goods. The store answered all my letters and questions, participated in the search for the goods. The second time the watch came quickly: in just a week. However, the remote was not working. The seller offered to send another without any dispute. The remote is still on its way, but I have no doubt that everything will be fine. I recommend this seller to everyone. By the way, the watch is just class!!! I recommend it to everyone.
Good product fast delivery, but 17,00 € French customs fee, it's much too much for a clock at 50 € TTC...!
Bye all OK! I wonder how long it will last? I had owls on the tweets for 15 years smelled
Excellent watches, the packing is reliable, I liked everything. I'll order more. I advise everything. Thanks to the store for the quality goods.
Shipping incredibly fast four. Products for love in your parents buyin pinning drill try buy-light and test results and no more than four key
Size or performance so terrific What's more remote control time can change to advantage this Prego
Qualitatively done. Large, bright. Expensive. The only problem is the urination from 220 network.