Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping fast four. Body, remote controller for battery door for.
Installation and is more in mind. Power line length is moderate but coarse long thick knitting line Fully landfill is difficult in power line with only a thin line replacement scheduled. Price contrast make you satisfied. White border of evenness, display part of scratches, but Largely won't stand out. Recommended around you.
Work well, batteries on the remote and in the clock in the kit. Brightness is quite high 10 modes. Fast delivery from Russia. They look solid, read from afar without problems.
gyt
The clock is great! Delivery is very fast! I recommend the producer!
2nd second purchase .......
Very like .... good use flexible... ^^
Strongly recommend Lady
so good ~ so fast~
Time did well, if you
Good big watch. You can see from far away. They work from electricity. There's a remote. Show time, number, month, room temperature and humidity. Super.
good product i recomend
Little Daisy-well this dish
It came fast. Excellent quality. Corresponds to the description. The remote from the clock works very well. All tested, you can safely buy. I recommend taking a green backlight, a la matrix, not white, like me...
The parcel is very satisfied. Very fast delivery. In St. Petersburg came in a week. Buy, you will not regret. The green color is beautiful, very bright, but you can adjust.
Glittered listen
Fast shipping big number glittered patting Oh
The clock is healthy, it is visible from the distance, especially who has poor vision, I advise, got in Pyaterochka...
Very fast shipping!! Looks great wall watch.
Very fast delivery, delivery was from Russia.
Korean manual for the better. Shipping meticulous and quickly cut ohms. Remote battery is also included in Ohm top
good
Just what I needed.
Great Wall, recommend to all AliExpress
Stock Buy. Price for Little Bear's nicer.