Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1. In 15 hours of use, really the smartwatch delivers what it promises. 2. Mainly regarding sleep calculation. 3. later, when practicing physical activity, I check how you will do. 4. Good quality and lightweight bracelet. 5. Finish above expected. 6. Please say in ticket, I will buy another rsrsrs.
Good watch.
The product arrived as in the description completely thank you I will buy againThe best store I highly recommend
Very good smartwatch for its price range, lightweight, with good features is good for sports practice. The screen does not have a very good brightness, if you can spend a little more and pick up the full version, you will have a much better gain of screen by being OLED.
Great salesman.
Fast delivery! Perfect watch!
thank you HAYLOU.
Well received, in good condition
Product arrived in perfect condition very good watch for purchase
Very beautiful watch, I will still test!
Testing.
good product and good store. thank you
excellent store watch arrived fastly
Good.
Waiting for the experiment.
Good budget watch bracelet)
Beautiful watch it is not premium but as its name suggests lite the main button moves a little (it's chip) and when it turns it does nothing it has teeth for nothing, LCD screen, Resolution to disgaste, So for his money doesn't say anything I installed a screen protector that I had before (the same as RT3) it does the job thank you and see you soon
Thank you, sir.
The watch works well, but the functionality is for children. Do not compare with Amazfit. I figured out for a very long time connecting to a smartphone-that's still a puzzle. There are really few displays, those that are are not serious. Adult watch on recommend.
Norms
O khawati hour hatiba missed you loss of dirhams Buy colmi, zeblaze and no cash watch runs $25 or $10 and drain it
Excellent price quality watch. The screen is fine, functionalities the same Ok. For the price is what it is. To mexico I arrive in 20 days approx
The product arrived as in the description completely thank you I will buy again
A beautiful watch, not expensive and not cheap compared to its characteristics
incrível