Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product as described to the description fast delivery I highly recommend the store
I did not like the system layout and the watch faces are very very ugly, even though it is a low cost product deserved a greater care.
arrivé vite
Everything arrived before the deadline
Do not dumb, the TFT screen, the sensor is responsive, the unlocking when the hand turns is long, the steps are considered at the mand level, the heartbeat is lying upward, stress is generally not clear as he thinks... Holds the battery for a week with Max diagnosis and Bluetooth. In general, normal watches, especially for 2 K money at the start of sales) Delivery 20 days to Hmao
The product is tightly wrapped It's not tested yet, but it looks good.
Packages received in perfect condition I highly recommend delivery on time
Everything's perfect. I recommend buying. I got the product in less than 20 days
Order received in good condition works perfectly as shown in description Seller highly recommended
Watch arrived in good condition tried
excelente
Very nice watch
Very beautiful
All as described
So, the clock is not bad, but the stars are not enough from the sky. Pros: Appearance, quality performance and neat fit of the device parts. Interesting strap design, large screen, intuitive menu. Steps measure accurately enough Cons: Pixels are actually visible to the naked eye; the translation of the menu is not only clumsy, but half of the training names are written with a capital letter, remaining with a capital letter. Among other things, the scrolling of this remarkably Russified menu is accompanied by notable frieze. AOD is not, of the 100 declared displays at the moment you do not even count 25, of which exactly one is working. The rest have near-zero information content. Summary: The watch is suitable for familiarization with fitness bracelets, counting steps, and an inexpensive pleasant gift. It is certainly not worth considering such a device as a serious support or assistant for many years.
A good product I recommend the store to deliver it
Products arrived quickly I recommend the store Thank you
not well packaged but working very well
Everything is OK
I recommend it.
thanks
Similar to the Mibend for the same price tag
Topzera recomendo
Pretty simple.
Arrived very fast, sealed super light model as well as beautiful, I loved it very much.