Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery in 08 days I received the watch, wonderful product, great finish and super light. Congratulations to the store.
Excellent article, very good finish as described, the handle if I see it and feel it as not very good quality and resistance according to the finish and quality of the watch that if it is excellent, shipping arrived in cartagena, Colombia relatively quickly very well packed
Had never used a "Xiaomi" smartwatch. And I confess that I had a slight disappointment in the same way that I did when I messed with a Xiaomi cell phone. The build quality and resources is soooo much inferior to Apple and Samsung products. But the watch itself is quite beautiful despite the limitations. As few wallpaper options, and even choosing the right wrist option the watch only does heart reading, blood oxygen... On the left wrist. If u choose to turn off the automatic brightness, when u turn the clock on and off, it will turn p automatic brightness option. I have not yet tested GPS, its water resistance and nor the battery durability. Soon again I bring more of my experience. And for those who have this doubt, although the watch is very large, it is not strange in people with a thin pulse as is my case. My wrist is 16cm thick.
Product arrived very fast, 15 working days to be exact, well packed, working perfectly.
100% corresponds to the description, the order took a long time between the country of origin and the destination, but the wait was worth it.
Wonderful product and what. Picked up in just 11 days from the date of purchase. Is original and comes packed right. Great acquisition, congratulations to the store. I will buy products with him always. I'm still moving, then I put more things and pictures.
Excellent smartwatch, very good finish, extremely comfortable to wear, battery must last long because it arrived with 62% I did 2 walks and 1 run, both with GPS activated for 1 hour, when I got home I checked drums and I had 58%. I recommend too much, the cost benefit is the tip of the week.
Wonderful the clock... Pity not having NFC and not cosneguding answer whats... But apart from these functions is excellent. .. The battery lasts around 4 to 6 days...
I found the smartwatch more beautiful than my Stratos 3 and Amazfit Bip, the latter on a smaller price scale. The screen is beautiful, precise GPS, fast connection. The bracelet could, in my opinion, have the thickest pin/holes/dowel combination to bring more robustness to the set. Manual lack teaching the owner to exploit the smartwatch's full potential. What accompanies the product speaks, in. Cerda of 19 languages, about licenses, battery etc.
Excellent product, all according to the description, very good performance, satisfied with the purchase, I would buy again, and I recommend the store.
Quality product so far very satisfied with the product, honest store has arrived all right for sure I will buy again in the store but times ..
Product arrived before the deadline, very beautiful the watch. I have not yet tested the GPS hope it works accurate. I just think I should accompany a film. Thanks to the store
Excellent product. Surprising. I am very satisfied with the purchase and the store is very safe.
Very beautiful original liked quite can buy that and quality
The watch is very top, it arrived ahead of time, I used it to run with it, I found it very complete I am super happy, now low my pace.
Watch arrival after 19 days, Well packed, thanks to the store.
I will start using the watch, I still can not evaluate, but it seems to be very good, connected super easy on Samsung. What I can tell you is that the delivery was sensational, very fast.
Original product, first time I buy and not regret, could have come more protected, more box arrived intact, amazing product
Delivery: Order sent quickly and arrived quickly where I live. Product: came perfectly packed and the product working perfectly.
Excellent Product, works perfectly, very fast delivery, arrived in 10 days
Product arrived well in advance 12 days before the stipulated deadline. Recommend D +
The product arrived in 15 days in my house, the watch is great, full of functions, good battery life, as well as beautiful. I just didn't like the fact that the Crown doesn't have the option of scrolling for selection of functions. More generally is a beautiful cost benefit.
love it. I had the original GTR and still in good working order. I gave that to my son and got my self newer version. battery and build of it is amazing . reliable and durable. wore it for 2 year at work. I'm a carpenter and do renovation, so it got used and abused for 2 year swimming no problem. the only things this one has are Alex's and bluetooth calls that the GTR does not have. It arrived earlier than scheduled.
Amazfit quality, who knows knows, does not need presentations, very good. Product took some because of the holiday in China, but everything was properly explained and the product arrived very fast, even so, about 15 days.
Beautiful watch. Answering the phone is bad because the sound is very low. Battery so far for my use is going well. Good bracelet because even though it is rubber, on the wrist it has a more social Air. Very beautiful watch screen.