Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product! Original! Battery on average 7 days with the screen off. GPS precision very good. I can monitor the CrossFit in the cross training option. Arrived in Pernambuco in 10 days and in Alagoas in 12. I wasn't hit. Negative point: does not monitor the automatic SpO2, have to activate whenever you want to measure.
Excellent product. Very well packed. Arrived well before the stipulated deadline. I am fully satisfied with the purchase.
Very beautiful watch. Heart rate sensor. Sp02 tested to be working. Bright display. Lightweight watch. Well packaged. Shipped early and arrived early.
Original product, equal to the description. Arrived a week before the estimated delivery date. It still needs to be tested.
Wonderful watch and worth buying and matching description arrived in good condition thanks to the store♥
Good watch, it looks precise, I measured his compass with a compass from the barracks and hit it right. Beautiful, does not look fragile, fluid system, easy setup (just follow the app) few days of use, not tested in water.
Extraordinary quality, impeccable, new product, well packed!!!! Extremely honest store, shipped the product on the same day I made the purchase, it was 15 years from the day of purchase until the delivery.
Great product and original! Perfect finishing quality! I hope you have updates in the app, because the Siband has more features like being able to put the order of the exercises. The store was very good and sent/posted the product very fast, but the Post Office takes time and I took the initiative to pick up.
I liked the watch very much, I was worried that it would look bulky on a woman's hand, but it did not look cool and stylish. My friend saw my watch, I went to buy myself the same) a functional watch, easy to wear, I take off my watch only when I put it on charge. Minus the hour for the battery that supposedly holds a charge for 2 weeks, in fact, a maximum of 6 days, and this despite the fact that I only use them as a watch, and I read the alerts and very rarely track the purity of the heartbeat and blood oxygen. Well, the watch is great!
Product arrived in 9 days, very fast shipping, very beautiful product, but still on wrist, so far no problem, comfortable wristband, have great specifications, Alexa working normally, GPS also.
Everything ok, delivery by local sk post, without paying any fees
Works perfectly. I thought it would look big for my wrist but I think it got good. I have already put an alternative bracelet but the one that accompanies the product is also excellent. I recommend it.
For your money, the class keeps charging for a week, but what would count the pulse correctly, you need to tighten the strap strongly, the frames are very thick, the frequency is clearly not enough, everything is twitching, for my band 7 is smoother. You can swim in the pool, the tracks count correctly, but the pulse and everything else from the moon
Excellent product ..... Still doing test .... Just what I think was missing, it's the little app store that has in Amazfit band 7 .... At least you could put a calculator and alert of taking water... Other functions are all normal .... Testing Battery and still functions .... And the delivery was super fast... To the total it took only 9 calendar days ....
Excellent product store super attentive and thank you for everything note thousand.
Excellent product store super attentive and thank you for everything note thousand.
The watch is pretty good. Has a very good finish. I took a test in the pool and held up well. The screen has a lot of quality and the touch works well. For the price is very worthwhile. I thought he would be a little big for my wrist but it got very good. The rubber bracelet is very comfortable, wall you are without Watch. I bought an extra leather bracelet and thought it combined a lot, it became more classic to wear in environments that have to get a little more. Overall I enjoyed it very much. I'm very happy with the purchase.
Top watch, very beautiful. I'm still going to test him in the race. Great cost-effective. Was quite late in delivery, but everything arrived right. Recommend!
Watch with many functions and beautiful well. The finish well done. As for the features, I am discovering day by day. I want to make compliments to the store! Very fast shipping, and the delivery, believe it if you want! Arrived in Lauro de Freitas-BA in 7 days!!!! I was surprised. Not even the stores here in Brazil are so fast. Buy without fear!!!!
Without much to say top product, it remains to test the GPS but that I will not have a problem had the GTS 2e worked perfectly. Is store and perfect super fast shipping first I bought amazafit BIP U for my wife then I bought the GTS 2e Dai a colleague liked to buy Dai I got this GTR 2 new version the better price than normal GTR. Product came sealed...
Very elegant watch, works well for sports and with formal suit.
Excellent watch, I'm In Love recommend mtooo He has helped me c my sleep, which is horrible, in physical activities and TD And I also recommend that you buy a film to have scratches like me✨
Great watch. I do not take the first of this brand. Before them there were beeps. The store also does not fail.
⭐⭐⭐⭐⭐ Main features of the purchase: arrived with 20 days had no customs fee store declared less than 50 dollars very well packed link with desconto→ https://s.click.aliexpress.com/e/_DkgsCMf do not forget to compare prices in the links below and see other options, add in the cart and see the available coupons: (to navigate the links, copy and paste the links to the address bar of the computer's browser) xiaomi→ products https://s.click.aliexpress.com/e/_DkcCsAx iphone→ https://s.click.aliexpress.com/e/_AtbRnV smartwatch amazfit→ https://s.click.aliexpress.com/e/_ demfbu3 coupon on my profil→ https://s.click.aliexpress.com/e/_ 9ixbkx do not forget to leave Yes in that comment! Good shopping!!! ⭐⭐⭐⭐⭐
Great product arrived very fast in 9 days, this one hit record, testing even more very beautiful recommend