Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As expected, watch matches all specs and has awesome features for daily use.
Watch Top re more, picked up on 11.11 less than 400, full watch, only defect is on account of music transfer mode, very slow, not to send a folder only MP3 files. By the WiFi that is between the watch and cell phone.
Arrived in the agreed time. Satisfied with the quality of the smartwatch for the amount I paid. He arrived well protected and without any breakdown. The only observation I have to make of him is the question of the GPS that is no little precise at the time of the exercises.
The clock is also from the images, with all the functions demonstrated. In the App Store has more dials for the display.
Great product, exactly as described! Came well packed and the delivery was on time.
Very good, I was afraid to buy because my arm is thin, and I wore a GTS. But everything went well didn't get big on the wrist, it works right and it's very beautiful
Many thanks amazfit Office Store, excellent store⭐⭐⭐⭐⭐, I recommend you.
Beautiful product, arrived about 13 days early, with good packaging. I recommend this store
I placed the order on the 4th or 5th arrived on the 29th. MDS this watch and fod4 too saw guys Super recommend thank you to the store for your attention and agility of sending the product Super recommend arrived in Alagoas too fast hug.
Watch excellent delivery to Belarus 22 days. There are no questions about the work, the screen is bright and rich. The choice of dials is not huge, but it will satisfy many. Calls can be received on the clock and spoken on them. Work smoothly and quickly, there are no flocks or delays.
Arrived in Colombia in 26 days, super fast and as is the description, Amoled screen comes with 33% load, with all specifications, I was concerned about the shipment as the company who handled the shipment had problems with other orders earlier. I'm going to write again in a few days as has the performance been
Arrived, and a great product but the battery ends very quickly
Top product, on-time delivery, perfect intact box, thanks to the store and store...
Beautifully packaged, arrived on time. 100% original, very beautiful. Met my expectations.
Show, still in phase testing, after got back with full feedback. More the first all as the description.
Very beautiful the screen is a show piece have a pace and a Stratos 2: great device but the screen lacking… Now this is beautiful too great brightness .. Colorful screen.
Am still testing. So far found very beautiful and light on the wrist. Thought the GTR 47mm previous I already had much more beautiful, but this has more functions and storage of songs. Amazing watch good and lightweight and cost-effective. For those who have trouble with English speaking it has PT BR native already.
Delivery on time. Beautiful smartwatch and functional. Alexa meets the commands in ptbr normally. App with ease of use. Still not tested the GPS and running charged songs in internal memory. Not me please the watch faces available in store
Excellent Product, lightweight, well made, tested all Updated the apps, money.
Product really good, arrived in Brazil on time. A week use and no regrets.
Arrived relatively fast, to arrive in Brazil was very fast only customs that always delay, but it came out all within conformity, the watch and beautiful and quite comfortable.
The watch is beautiful 100% original well in the wrist very beautiful
Very top, screen resolution of a highlight, enhanced the GTR 47mm previous. Links Bluetooth work well, audio good, to meet and communicate peacefully.