Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, it is very simple to use, it fulfills super with the function according to the price and arrived super fast. I asked 3/6 day, the delivery estimate was 4/7 and it ended up 14/6
Great product but in the case of shipping with the Mail of Morocco will result in shipping costs even though they are free
This watch is very good, it arrived seven days before the scheduled deadline, thanks to the store who sent it quickly as soon as he received the payment. Thanks also AliExpress which was fast as well. It is already the second time I bought it, I recommend the product and this store. I loved it, I am already using it.
I receive the product in good condition Despite the damaged box I will receive it in 12 days in Algeria quickly as I move Satisfied with the product thank you I recommend the store
Arrived super fast! Very beautiful watch I will still set up for my wife
Very satisfied with the purchase, the watch came right, well packed and arrived well before the deadline. Sure Super Indico!!!
Very beautiful, original My wife loved it, as just arrived I did not test all the functions but so far everything OK.
It's awesome. She loves it. Thank you.Will give about battery life and others after using about one month.
I really liked the product, for the price it serves well, only the app could be better...
I carry quickly, the box arrived in good condition, it was what was requested, recommended.
All right. And best of all, this model synchronizes (connects with the Hello haylou app), giving us great skin options In the picture, GST, GST Lite, RT3 (Solar Plus)
Sensational... Exceeded my expectations... Beautiful, impeccable finish, great cost benefit... The only problem is having to use third-party app to stay in Portuguese, because the original only works in English... The store sent super fast and arrived long before the deadline... Super recommend!!! Excellent!!!
Arrived quickly, it really fulfills what it promises, very easy to navigate the watch. DA to customize with any image the screen
Product arrived in perfect condition! With my reviews, it's made with great material!
Great store, fast and attentive. The phone is very good, however it has camera quality, it does not work either the NFC or the Netflix. The update is done normally. Anyway, if you want a phone con focus on camera, do not advise, my Redmi Note 9S has better results. But if you are looking for a cost benefit at a premium intermediate level, with excellent screen, charging and configuration, this is the best choice. Obs. The photos were taken with the device to show some of its camera quality, in different illuminations using the GCAM (best camera app for the device)
⭐⭐⭐⭐⭐ Main features of the purchase: arrived with 20 days had no customs fee store declared less than 50 dollars very well packed link with desconto→ https://s.click.aliexpress.com/e/_ dfnxqo5 do not forget to compare prices in the links below and see other options, add in the cart and see the available coupons: (to navigate the links, copy and paste the links to the address bar of the computer's browser) xiaomi→ products https://s.click.aliexpress.com/e/_DkcCsAx iphone→ https://s.click.aliexpress.com/e/_AtbRnV smartwatch amazfit→ https://s.click.aliexpress.com/e/_ demfbu3 coupon on my profil→ https://s.click.aliexpress.com/e/_ 9ixbkx do not forget to leave Yes in that comment! Good shopping!!! ⭐⭐⭐⭐⭐
Product arrival in record time waiting for experience and return to add comment describes product quality
Smartwatch top... I have already bought several and I only have compliments to do... Pity it will be hard to buy now... If it weren't for that I 'd buy it again.
Arrived on time, I am using 1 day and I am enjoying it a lot, I recommend the purchase.
Without many comments because I already know the product and I guarantee they are of good original qualities I recommend
Beautiful, faithful the images, touch great, I had just a little problem in the app but then I managed to configure, I loved
Very nice watch, arrival in 20 days, very good value, I recommend
Product as description, it is the second time I buy, it all came OK.
The product arrived before the specified time, well packed and sealed. Well light on the arm, it is easy to use. I am satisfied with the purchase and recommend it.
Original!! Easy to set up Beautiful and comfortable model!!