Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful, I loved fast delivery. Worth a lot.
100% reliable shop, store and product... Gtr3 an amazing watch... Podrm buy without fear store quickly sends original product. Congratulations to the store for the service and speed
I bought the black and the silver, the silver is 10 thousand times more beautiful, by photo it doesn't even look as beautiful as it is personally, I loved it, the black I will sell: D
Arrived in 6 days in SP Capital, I took the promotion, I loved it ..
Thank you! cool watch!)
shipping to US took 17 days, watch looks great!
It's amazing that there are few reviews from the girls)) the watch on the woman's hand is great, the color is just fire. The clock is not at all rough, thin, it looks great. Functions a damn cloud, maybe I'll figure it out someday. Work gently, the charge lasts for a long time. Very light, I feel even less on my hand than before the usual bracelet MiBand. Sleeping in them is also comfortable.
Watch normal, arrived quickly
Great watch. Very easy to operatör and the batteri time is amazing!
Very fast delivery. Ordered the watch 27.11 took the 01.12. Fully correspond to the description, the phone was connected without problems.
Genial
Ótimo Produto!
Excellent buy, satisfied all my expectations, smartwatch excellent point for all, very good and beautiful, thank you
All good
Great product, met all my expectations, several functions very good, really delivers what it promises
It took so long to get here. I find it very good watch, with a multitude of measurements and aesthetically beautiful. The battery lasts me about 10 days with a dynamic sphere (which consumes quite a lot), measuring heart rate every 10 minutes, with active GPS and sporting 5 days a week. I'm happy because it links very well with the mobile (I come from an Amazfit Bip S that was constantly disconnecting). If you activate it, it detects very well by itself when training starts. It includes app store so in addition to the ones it includes by default, you can add more. These are my first impressions, for I have little with him, but for the moment I am very happy and recommend it.