Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice looking watch, well made even the app is rich and nicely designed
Top product, as expected. .. Now is to test and see if he lives up to expectations.
I loved my smartwatch match no problem with its app and it gets very comfortable on the wrist.
Arrived before the scheduled date. Apparently everything OK, now carry out the tests
I was surprised by this watch. For the price would not give much but the quality is very good. It has some very interesting functions in addition to being very beautiful.
Excellent time, it is necessary to impart the autonomy of the watch, it is not seen of such quality, but the price is spectacular.
This watch is beautiful my friends, it is perfect for the day, the watch has a social style, it matches on any occasion, whether for party or work. Watch approved .. I am satisfied ..
Very good even congratulations on the very beautiful producer and WHON
He's bigger than I expected. However it is useful and has several screens and is very well finished. And this really marks physical activities, the Mi bro Air did not score. I'm Satisfied
The product is beautiful and good quality, but I expected a screen with a little more resolution. For the value and quality, it was worth the investment.
Positive: good watch, fast, very beautiful. Negative: I believe that the battery does not last 10 days as described (maybe 5); the whatchfaces are limited, I did not like this.
The clock has arrived well .. now that I have made the settings on the mobile. I liked the watch. very handsome. Very comfortable screen sharp bracelet and good brightness. I liked it, now just test more his settings all .. Congratulations the store. I recommend him.
It's amazing what this watch delivers for the price, really a perfect Cost Benefit!!
Product came sealed, in less than 15 days. Great quality the watch.
Excellent watch, the resolution is not very good, but for the price is justified, comfortable and its battery lasts quite
The smartwatch is very beautiful... I didn't like the screen not to be AMOLED!! The screen is so illuminated leaves to be desired!! Out of this is top
Smartwatch simply wonderful without words to describe all this wonder you can buy without fear because you will not regret store 100%
Thanks to the good packaging store keep it from shock
Product arrived in perfect condition and on time! Recommend the store!
Arrived very fast, I'm really enjoying it. The app is very easy to interact. Pity that I put the wrong film and had to remove it, I ended up spoof it.
Excellent product, it is very good I am testing even more I recommend it. Arrived fast 15 days
Beautiful, it fulfills what promises to deliver quickly 20 days to Maceió-al.
Quality product! Battery seems to last good weather. I recommend it.
I received HJ and already used it to go for a walk. For now very satisfied. Well packed and seems to be of good quality.
Arrived 5 days in advance, excellent product and very beautiful and very light!