Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived before the deadline, in line with the ad, very beautiful and no fees. Thank you
Product arrived ahead of schedule very well packed Super recommend
My mibro A1 arrived a little earlier than expected, I'm almost two weeks already using it and testing it, the design is beautiful just a little way I imagined, he is very good and responds quickly to the commands, the battery lasts almost a week right and I use him only during the day. 100000 note
Excellent! I'm using it and the smartwatch is all working perfectly. Arrived very quickly at my residence. Was posted the 27/02 day and arrived the 08/03 day. PS: I bought with a film that I imagined was glass, but it is not. Protects well, however, it is not glass and when placing, there is an air bubble on the screen that I hope will come out with time.
Excellent watch, very accurate in the measurements, beautiful designer, light, elegant affordable value.
Super light wonderful watch and fits perfect to the wrist, the app could be better, but need to supply for those who want the reliable basics.
Arrived fast. Perfect is really liking the watch is very worthwhile, I found the product beyond the expected cost benefit
Very good, I really liked the watch. OQ delivery promises. Use paired with iOS and N had no problem.
The clock came right. Is already the second mibro. I haven't tested it yet, but I have nothing to talk about.
An excellent watch for the price range. Fulfills what it promises in the ad. The screen could have a little more brightness, but honestly, nothing that gets in the way of everyday use. Notifications are good, connection is reasonable. The size is good for an intermediate/large arm (in terms of width). The bracelet is of good quality and the workmanship, for the price range, is impeccable.
Arrived very fast and with cargo, besides being very beautiful It takes a long time to unload.
The design of this product is impeccable, it is very beautiful, the screen is fluid, and the charger is beautiful too, I am super satisfied!
Arrived so fast because I bought in China holiday, top product, I bought by friend's referral, top cost and benefit, recommend.
Very beautiful smartwatch, it matches the description of the store, the functions work perfectly, however what I liked most was the finish and the interactivity!
Excellent watch I am enjoying and arrived well before the deadline store this Congratulations
Arrived 10 days in advance of the scheduled date in beautiful-mg field. Excellent product for the price
Very good, very simple but very good, it was delivered in less than 15 days.
Exactly what is in the announcement, arrived 15 before the deadline, very satisfied! The watch is beautiful, light and well built.
Top product, very comfortable Watch, has many features. I recommend it. Arrived intact. Bought for resale, the customer loved it. I'll buy more.
Excellent Product, I arrive well packed and fast, I recommend it to everyone.
I thought it was really cool, for his value it is very top.
For an input smartwatch, it's good, fluid system, notifications of everything. The app is weak, but Ta OK.
Simply Beautiful, recommend the store very fast Post fast delivery very well packed, 9 days from purchase to receipt congratulations!!
Excellent store Great product Super fast entrand: Arrived in 11 days in the interior of São Paulo.
Very beautiful watch, I bought it in advance to give it but it didn't even need to arrive super fast really surprised