Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Extremely fast delivery, less than a week to the door of my house, product of great quality, delivers what it promises, waterproof (already tested), is very worthwhile.
Really like the ad, working, arrived in an unbelievable China Week, I recommend.
Very beautiful watch, ideal for those who want something basic, they are good functions for the price. Arrived very fast, only 7 days. Worth a lot, I'm pleased for now.
The product arrived in 9 calendar days. Pros: price, design, fluidity, battery Cons: The font is sometimes difficult to view, app needs to improve.
I like the watch very much, I definitely advise. The translation is not perfect, but quite a bit. And, unfortunately, few dials, they are all childish. But otherwise everything is great. Vibro notifications are very good. Is definitely better than Mi Band or honor/Huawei bracelets, the screen is large and easy to operate. The bottom button can be customized, it is super convenient. Interface is simple and very fast. The strap changed immediately, the kit is very simple, albeit good.
The watch is top is already the second I buy excellent quality
Well, it arrived kinda fast, like a month, but I think less, it was new, original, and works sooo well, I like it a lot, so well, five stars, lmao
Super reliable shop good fast packing and declare as request. The smartwoct is sensational for what it costs is a mibro and that says a lot! Super recommend!
Wonderful! Arrived in perfect condition and in my region in just 9 days, still considering what I ordered before the new year! Are to be congratulated, now I'm going to test the product itself, but I'm aware of the main thing for having done a lot of research on. I will buy again soon! grateful.
Very beautiful and light product, great quality material. Very good price.
Note 10 store is already my second purchase, always very well served.
I liked it a lot, my first smartwatch, beautiful with several options of themes to choose from. It is waterproof because I already did activity inside the pool and it worked well. Shipping and delivery was fast, reliable store.
The product was delivered as disclosed. Arrived before the scheduled deadline. First impressions are being wonderful
Excellent smartwatch... Delivers everything as in the ad... Came very well packed... No crumpled in the box .. Incidentally great presentation of the product... Really beautiful
I really liked the watch, everything arrived, all the functions work perfectly, but the battery surprised me, I thought it would last longer, apart from that the smartwatch is excellent, it fulfills everything it promises! But the issue of delivery disappointed me, it took longer than expected, I almost gave up, but it is the fault of the poor service of the post office.
I can't tell if it's good, because I bought it as a gift.
Great cost benefit. Fulfills what was promised. Very fast delivery. I recommend it.
Great product, it matches exactly what promises and is written. Arrived before the deadline and very well packed.
The very good first sight. The connectivity is great, it has many options of watch faces. Soon I'm talking about battery life.
The product arrived before the deadline and in perfect condition. Super recommended store
Seller note 10 just picked up I'll test and then I'll comment again
The watch is top, a great cost benefit. The baby boy is to be congratulated!
The watch and show, the biggest problem and the office that delays delivery.
Great watch. Wonderful. Arrived right and well packed in less than 30 days for the northern Brazil.
Very good, excellent money battery lasts about a week, came right, really beautiful watch