Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch Top arrived very well packed. Is the room buy
Like very beautiful product and fairly features compared to price, top
Despite the delay in delivery, arrived well packaged and product description.
Like the mibro A1. Meets me very well. Battery lasts, me this lasting more than 15 days in normal use, using the exercises he arrived last a little over 1 week. Comfortable and sturdy enough.
Received in 15 days, called and normal work, now is test with more time and see if everything is OK. Negative only packing because the box comes protected only by envelope bubble, could use more protection in order to avoid damage in shipping, nothing that a 2 laps plastic bubble not solve. Per hour recommend product and
Will further test. But is great and easy setting them. Fast pairing, even with manual in English. Very intuitive. Well packed. Only 28 days to arrive in Fortress/ce/Br.
Cost-effective, Pro that was paid and one of the best and even more for delivery. Recommend
Top perfect can purchase without fear and approves of water bathed with it already with it is there working perfectly can purchase without fear
Product is as described, store envoiu very fast. In less than a month get product. Recommend too the store.
Material quality, well packaged, silicone bracelet architecture metal watch with touch screen. It came with 60% charge and it within a week and the battery already had recharge 2x. Hope the battery lasts longer, at least 1 week. Showered with he caught rain and remains intact, has has change the display layout option, notifications work as all features, cost benefit. Estimated delivery on time
Very fast delivery high quality product thank you to store
Great product, consistent with the announcement and all information. Like
Excellent smartwatch, recommend battery lasts more than a week, and it is very beautiful!
Got it right, very beautiful beautiful screen has a picture like quite not tested all but looks all OK
Arrived well packaged and on time, OBG to store! Certainly more often
Watch very good, exactly as described. Arrived on time said.
Like the description and beautiful and well built, could have been better packaged, but the device looks very good.
Very cool, recommend for now is meeting and only some functions that need to understand how
Smartwatch arrived well packed, ahead of schedule, seems very good am using enjoyed, recommend.
Arrived early shipment and fast, the watch and very good and beautiful, B packed, recommend others.
Des Watch arrived I have used it daily with sun and rain and some minor impacts, but a day to wash hands I wet side Regio and soon after the watch started flashing and catch very
Smartwatch is lightweight and has a beautiful appearance as the price, within the watchface has only 3 options. Super fast application. Now is test and see if it is good or pump lol…
Arrived in about 20 days, have not set up but the watch is beautiful!
Watch small Q was bigger, but and beautiful very beautiful It
And like the description I am very pleased with this smartwatch