Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, works well, full charge arrived. Good quality, arrived very fast, very good purchase, advisable. Spectacular
Fast logistics, one month earlier than I expected, very satisfied, I will use this watch
The watch has been received and looks great
The truth that I was disappointed in the purchase, the time does not get the same as on the phone and then the image is not complemented by the mvl and it has many applications from which nothing comes out and says that the synchronization does not do wellSincerely not even remotely I buy more
It came to me very fast is fantastic pk to have several straps it seems k you wear a new watch every week
Exactly as described
The product for C grade, as in other reviews, a weak microphone and speaker, was taken as a watch and an alert.
Looks awesome and work all good.
I'll have a class watch, I'll have to fall in with the inventory! I thought, if I would be 2 days, if I put it more often, I would like it. I would like to play it, I would download the code for the QR-code.
arriver avant la date super
I loved it is beautiful, as the photograph the store send it very quickly performs all the functions shown and I can make and answer calls. They come with all their accessories…
Very good, for the price it has.
I just received the watch and haven't used it yet.
Looks pretty, not yet tested linked to the phone.
Arrived earlier than expected☺️ Beautiful, and also as of the description☺️ Advice to everyone
I cut off the pieces for the misyatsi close) and packed and a box and a pupirku, a special one, or everything is Tsele! Seller's uncleRussia's mova, easily taped the dodatas. I can't say Poki about me, I can't tell you about my Poki, I didn't get it for a gift)
Exelent
I am a nigagu sodinitsa on the phone of the khuyavei is complex
Excellent Product, arrived before the scheduled date! Works excellently well! Came from two bracelets toast and well packed.
Product as in description. Arrived earlier than expected. So many different backgrounds you can choose from and simple to use. I recommend the store
I received it quickly, the product is as described very well I recommend
This perfect rare you see it disconnects and to receive calls it works perfect too, you just have to connect the device to the cell phone twice so that it works I use it with an iPhone and it is perfect
Watches are cool, I like them very much
I haven't tried it yet, another comment arrived well without problem when I used it
Arrived in 7 days, fast logistics, watch can customize the main page