Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came to me in excellent condition. Super happy with my watch. It arrived long before its time, it was scheduled for February 8 and it arrived on January 13 at Cd juchiárez Huahua Mexico.
They correspond to the description. But... Clock settings through the original application-that is still a quest... Of the significant drawbacks-the watch loses sync with the smartphone and does not automatically restore it.
The product is really good, clearly it is not of the quality of an original but it is good and fulfills its function, I recommend it and it arrived in 1 week
Love this watch! Works well so far. Seller was great in helping me with some set up issues.
Amazing I'm already using
Nice
Connected via the application which is in French. No microphone, no camera. But really for 20euros she is the taff!
Very good and nice everything as described
This one ceas bun
Identical to the description
Totally as in the description, it serves very well, I am very satisfied with my purchase!. The product came a little bit hit from the box mainly by the shipping handlers. From there on out all excellent: 3
I loved super pretty
very fast delivery
My sister loves it a lot! :) Thank you! :)
The order in Belarus came quickly. The watch is great, I took it as a gift for the girl for the new year. I haven't checked in at work yet. The store put a tattoo as a gift. Thank you.
Very convenient and I love the watch very much! :) Thank you!
Everything is fine, what is announced, work, we will connect to the phone add
I have used it for 15 days and I am very satisfied with the watch. If I can’t use it, I asked the store and gave me a tutorial video. All the functions can be used. The functions and instructions are the same. It is a powerful watch.
Very good quality, the watch can customize the home page, and there are many functions, very satisfied with the purchase
Excellent! I received what I expected, as described. I recommend it and for a good price. Both calls are heard very well and bring many applications for good clock handling.
Very quick arrival. Such as description
Very nice watch easy to use by cons if you want to watch videos or talk directly to such think to remove Bluetooth because connects directly to the watch Otherwise the battery lasted 4 days the bracelets change easy good product not disappointed for now I even bought three to offer them to my Sister
Cool Ones
Thank the store for changing the color,Thanks for the seller's tutorial video. The APP link is perfect. The watch is very beautiful. I bought a mesh belt and four wristwatch straps. All of them have arrived. The functions are very good. You can answer and make calls. You can also measure my heart rate. There are information reminders. The price is very affordable. I recommend buying
The goods arrived within 7 days., thank the store for fast delivery, the watch function is very good, you can make and answer calls, you can use the watch very conveniently, the function is the same as the description, it is recommended to buy