Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product of extreme quality, recommend double, buy will not regret.
i suggest to buy this product and the store this store is super i recommend too buy
The order arrived quickly, the box is not crumpled, everything works!!!
I received the product before was not working but was compensated by the store with another product Thank you for the warranty
Excellent product, it took a week after shipping, considering it was free shipping, the screen shows the quality
My girlfriend loved it, she says it is very beautiful, I hope it lasts A long time.
Product as per description, arrived perfectly and very fast. Satisfied!
The shipment arrived 2 days before the deadline and arrived in Mexico (Edo. Mex.) By emails from Mexico, Customs detained him for approximately 12 days. As for the watch, feel good quality, 60Hz screen, correct monitors, stable link with the app, the only bad thing is that it does not have automatic brightness and you cannot put customized spheres.
It took a long time to arrive, practically a month, I wanted it as a gift before that date, but well the important thing is that if it came to me. Communication with the store was good, the only negative point is that it took a long time, so take that into account it is urgent. The box arrives new and sealed, the postman of Mexico gave me, in less than a week of arrival in Mexico (CDMX), I need to try the product
I was too surprised by the quality of the finish of the product, the fluidity of canvas. I came from a Mi Band 5 is a huge leap of technology worth all the money invested, I bought the ordinary strap and inside the box came a magnetic toast. I highly recommend, I only have one caveat which took about 3 days for the store to dispatch.
I really liked the watch. Battery really lasts quite a I just didn't like the magnet bracelet for the fact that it can hook something and end up coming loose
The watch is very nice, be shocked with its quality and finishes, it arrived fast in less than a month, the box was very mistreated but the good that the watch is protected, inside you find the instructive and usb cable to charge, in one of the photos is next to my gts 2 mini. Something complicated is to activate it since it can only be per application and it does not apparently accept all area codes, it seems to me that it is activated with that of Afghanistan, outside of that everything is fine, the battery lasts more than 2-3 days and the magnetic band is very safe and comfortable.
Product of great quality, comply with what is described in the ad, arrived at my address in 18 days. The system is very fluid and has plenty of dials options. The best cost benefit to date.
An excellent product and good service delivery .... Thank you
Good store, nice product. Check out the photos, spot on with the SpO2 and one out with the heartbeat. Lots of sports activities to select from and a price that won't break the bank. Would recommend.
Great quality product exceeded my expectations, good workmanship, sensor works well, fluid and quality AMOLED screen, and also many other functions.
Very good, great quality and beautiful, the battery lasts quite a lot, has many great functions.
I received the watch, came pretty quickly, the package is whole. For a long time fawned with different applications, somehow installed. Everything works, the charge was 80%, the screen is clear and very bright. In general, I recommend the product.
In just 17 days, the clock came. Charged 95% came. Bought a wife as a gift. She really liked it. With the connection quickly sorted out. Interaction with the phone is convenient. Everything is clear. works. In general, I recommend. Now I will buy myself as a gift)))
Well arrived in a short time well packed as on the description
Fast delivery undamaged product as described I highly recommend store
Clock came very fast, it would come faster if it weren't for the post office, but that's okay, it arrived in Brazil in 9 days, and arrived here at my house for a total of 15 days. Came super well packed, the box didn't come with Crumps and none of it. About the product no comment, I bought it for SmartBand price on AliExpress birthday, screen is absurd to beautiful, serious even personal, buy eyes closed! One tip I give is when buying another bracelet, for those who live in a "Populous" city and take a lot of public transport type metro and train, be careful, I did some tests with this bracelet and it's very difficult for it to leave, but it may happen that it comes out, so buy another one!
Wonderful watch, screen refresh rate is perfect, wonderful sensors, calculated from sleep is accurate. Shipping was fast, expected to be 15 days arrived in 12 or 13, at last it was fast, totally satisfied
The watch is indeed very good, the AMOLED screen is sensational and too beautiful!!! Is worth too much, my wife took a GST and does not even compare, the RS4 Plus is much superior. The only bad things I found was the app, poorly optimized and bad to move. But you can reveal it. The collection of exercise data and health issues are very good and exact TBM.
A Great Clock, beautiful, fluid and bright screen, but the app is not so good at creating a profile.