Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good watch was super anxious, the bracelet I bought in another store, it pays off too much…
Very beautiful and functions work well, monitoring sleep right, oxygenation, heart rate, physical activities all working well
Excellent watch. The app took a while to get the first access
Arrived very well packed, fast and protected, very good, crumprii what promises, original and factory certificate authentication.
Very good cost benefit smartwatch, arrived with 17 days wait and found it fast, delivers everything it promises and even more for a R$ 280 smartwatch, I 've been using it for 5 days and I'm very pleased, A battery not so good because it arrived with 84% and with 4 days of use it was 30% but except the sensors are very good and accurate, the wrist fit is great I have no complaint about it, the screen is perfect AMOLED 60Hz. In summary I found the smartwatch very good for R$ 280 and it seems that it costs more, I recommend it to everyone who plans to buy.
Note 10! For those who are in doubt or afraid to buy with the store, you can rest assured! The watch and as described and all functions work perfectly, and the best it is fully waterproof, I have already done the test by immersing it for 5 minutes in fresh water and I have not had any problems. It is a pleasure to be able to use a device like this that has a simply perfect screen! Guys just won't use it on the beach OK, salt water can impair the watch's IP68 protection.
The package reached quickly in 2 weeks. All in the factory films did not open the films. Slightly accepted box but not critical. I bought it for a gift, for 8 iPhone All peace and good!
The product arrived in 15 days. I didn't adapt to the magnetic bracelet, so I ended up buying another one. I did not risk immersing it in the water, but it can handle rain splashes and etc. I recommend using it with a film for the clumsy people, and the battery for me lasted 7-8 days.
Great product, it took about 25 days, I could have arrived before but the Brazil mail is a beautiful thing.
The fitness watch is good, I used to replace the Mi Band 5. Of the positive aspects, I want to note: 1) Large and colorful screen 2) Multitasking 3) You can change more settings on the watch without entering the app compared to Mi Band 5. Of the disadvantages of this model I can note: 1) compared to Band 5, the vibration is weak 2) No Bluetooth unlock device 3) still a raw application on a smartphone, I advise you to put the Hello haylou application in addition to expand the functionality.
No doubt the most cost-effective smartwatch of AliExpress, and besides the stores here are very attentive!! I had bought a watch earlier, only in the version of the magnet bracelet, which even I do not recommend and I will explain why; as I said earlier I had bought the magnet version, however the bracelet released very easily, result: it fell and broke the screen and the display together. I was very disappointed, I contacted the sellers and they were very understandable, they sold me another new watch for only real 100, which is very worthwhile since in my country, if I were to tidy up, I would go out for real 200 .. Well, the watch is simply very good, buy quiet, however, buy a separate film, here it sells several for this model
I really liked the watch I bought the same more by the operating system which is quite fluid and I do not regret it. Besides being beautiful and the 60 Hz AMOLED screen is not even mentioned. Arrived 11 days ahead of schedule, test more to have a better evaluation. I took the normal bracelet that is most secure, since the magnetic say that it is easy to release from the wrist.
Great Watch already expected, store sends very fast, the problem is the Brazil Post, more all right so far.
The product corresponds to the description, good construction quality, clear screen and fluid operating system. The color and description corresponds to what I get, it only took more than the shipping time, as it did not update the tracking until I get there. It is necessary to try well with the day to day to see battery life and operation of the sensors.
I received super fast and I am loving the quality of the watch I am already with it 10 days and so far it is working very well!✅️
⭐⭐⭐⭐⭐ Main features of the purchase: arrived with 20 days had no customs fee store declared less than 50 dollars very well packed link with desconto→ https://s.click.aliexpress.com/e/_DloxSYD do not forget to compare prices in the links below and see other options, add in the cart and see the available coupons: (to navigate the links, copy and paste the links to the address bar of the computer's browser) xiaomi→ products https://s.click.aliexpress.com/e/_DkcCsAx iphone→ https://s.click.aliexpress.com/e/_AtbRnV smartwatch amazfit→ https://s.click.aliexpress.com/e/_ demfbu3 coupon on my profil→ https://s.click.aliexpress.com/e/_ 9ixbkx do not forget to leave Yes in that comment! Good shopping!!! ⭐⭐⭐⭐⭐
Perfect surprised me I liked very beautiful the watch wonderful congratulations and many thank you has arrived before the praso
I received HAYLOU RS4 PLUS watch to replace another defective watch, I thank the store for being serious and supported
The watch is beautiful according to what is described. Delivery took +/- 20 days, but it was worth waiting. Great watch, beautiful screen, various functions and very fast. Congratulations haylou
Very top watch, arrived at my house here in Maranhão 17 days, but I could have arrived with 11 or less if it weren't for the incredible agility of the post office. As always efficient
I am very pleased, the watch is very well built, finishing premium.
Very good, still came with a conventional bracelet instead of magnet
The product arrived at the maximum 20 days, if it were not the Chinese New Year, it would arrive in 15 days. Very beautiful product, easy configuration and I am very pleased for the purchase. It already comes with battery and so far I have not made a charge, 5 days of use and it is still 50% the battery
I received the product today, it arrived without any problems and so far I am enjoying it. Arrived earlier than expected and the bracelet in my view has a satisfactory fixation. He fulfills the proposal and was a purchase with a good cost benefit. I recommend it.
I arrived two weeks late until tamaulipas but I arrived, I had problems with emails from mexico in the delivery but well we all know what it is like to receive packages of that parcel