Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Moscow region three weeks! I take this watch for the fourth time. Both women and men! All fire❤️
I just loved it. The color I chose is beautiful, the screen is high quality, the moving system is very responsive. The app was upset when registering, but a video on YouTube helped me to solve the app's failure (remembering that the app does not enter as a purchase factor in the store). And mainly, delivery was scheduled for the 19/01 day and arrived very quickly the 3/01 day. The super price is worth it with the quality of this smartwatch. Came very well packed with the original watch case and came with the accessory to carry. For now I have nothing to complain about. I started using yesterday and the little I used, I liked it.
Arrived in 10 days, total time since shipping!! I already have one and this one I bought for my wife!! It's amazing, sensational product!!
I arrived before the stipulated date, very well packed and it is a very nice watch, thank you
I use hours for almost a week. Before that I used smart band 6, unfortunately this watch is not without minuses. The first minus in haylou fun app. I am a fan of climbing in the settings, but this application gives me only a superficial setting. The Mi fitness app has twice as many customizable wristband features as this watch. The second minus is a false notification. Me more than once within half an hour, the watch was notified of the same thing-the same message seemed to have arrived. The third minute, it's a red dot at the bottom of the screen that reports new messages, looks awful. The fourth minute is the inability to adjust the brightness level depending on the time on the street, you have to adjust the brightness only manually. And so the watch is good, at least for this money, that's for sure. There are advantages. The first Plus is undoubtedly a screen, here they tried to glory. The second plus is the battery, in comparison with the Smart Band 6. the watch takes about 8% a day, and the bracelet 12% a day.
Good watch did not regret that ordered the order arrived quickly. Everything is not perfectly wrinkled not damaged everything works well.
It is a good watch, basic of good materials and its operating system is basic but good or
Watch is really good, I ordered it for Black Friday for 2900, it's worth it. As for the store, for the first time such that a bot responds to messages. Promised to deliver on November 27, eventually delivered on December 6... As a result, they were detained for 10 days. What is very surprising, the box was not in a pimple and there was no protection, the package was stupid and what is most wonderful is that nothing was remembered!!! I recommend for purchase.
Good quality screen, deep colors, magnetic closure strap. The only extra thing that I would have liked is to be able to answer the calls also from the smartwatch, but I give it a 9.7 of 10, for its price it is very useful
Very beautiful, original quality only the app that I had a little difficulty connecting but everything went right, the bracelet is not very safe but just exchange and buy another one to please, excellent watch!
The best smartwatch I could find in this value, maximum fluidity, cutting-edge technologies, induction charging and magnets, battery lasts days, accurate measurements, good weather, amazing screen works as flashlight
Came to Tomsk in a little over 3 weeks. Came charged to 79%. The magnetic strap holds perfectly, he dangled his hand with all the foolishness-he did not fly off. On a man's healthy hand-looks great. Girls will probably be Bolshevik.
Everything works, came in a month, although it should have been in a week, but I really had to worry about it, but this is at the beginning, thanks to the store, updated it, set it up, I will use it, I will add feedback after some time
Yet another surprising launch of haylou: beauty, functionality and a lot of style. I was extremely surprised by the haylou RS4 plus smartwatch. When turning on the watch what draws attention is the quality of the screen AMOLED with bright colors and very fluid. Possibility of personalization; the smartwatch has more than a hundred watchfaces, well designed and lively, which includes analog, digital, modern, nostalgic and thematic styles. Monitoring of physical activities; step counter, calories, distance traveled, etc. .. Besides more than a hundred sports like running, walking, cycling etc. Durability; adapting the brightness of the screen the battery can last up to a little more than 10 days. The IP68 certification of water and dust resistance is very good. Fulfills well what it promises. Good cost benefit and quality.
Very beautiful watch, very bright bright bright colors to use it as much as it does. The battery arrived 79% on the 23rd. Is currently with 33%. To have improvements in the weather function app is not so accurate and step counter count confuses when I'm driving. Overall it was an excellent purchase and I intend to buy more in the future.
The watch is not bad, the package is whole, three days later than it was indicated, though the strap ordered silicone, came in magnetic, but everything is fine, the Russian language is on the menu
Good watch, only defect is the app that has several bug
Haylou RS 4 plus top but, I recommend this request, I was not marked
The watch is beautiful, the delivery time passed a little, but I found it fast anyway, it came b packed and everything right, I recommend the purchase. The watch is great but I had some problems with the app, it worked for me the Hallo haylou, the watch I'm still testing. Arrived today, but I think it was worth it and I will like it very much
All right, arrived on schedule (Port cheerful). The product arrived in perfect condition. I bought it as a gift for my wife and she liked it!
Pros: * Great bright juicy screen * Nimble interface without glitches * Look more expensive than they cost Cons: * There are not few dials, but they are all so-so, there are no Russian-language dials (I think they will correct them over time) * Weak vibro (shigenko buzzes pleasantly) Review: I used the Mi Band line before, I took it for a test and was satisfied, it is light and comfortable, the screen is simply bombarded, the interface works very smoothly, many people complain about the magnetic strap, but on the contrary, I liked it very much, I have been walking with a watch for several days without unfastening sitting on my hand comfortably and very accurately adjustable.
Excellent Product arrived perfectly, speechless quality, great! Recommend for who want to buy this product.
Thank you very much to the store for identifying taxes and shipping costs via the network of your response I remain at your disposal for any further information and to have a response at your disposal if need help for the period I do not know if you need the period of your answer I stay at your
Perfect condition. Arrived very fast. Paid 223 dollars NASL promotion 11/11