Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It appears to be a good clock for racing, I'm still learning how to move, I found it a little difficult to handle.
I would be perfect if the manual came with Brazilian portuguese manual. The gift receiver loved it.
Good! Came well packed and great quality.
Very satisfied with the product. Beautiful, light and functional. Delivery made in 11 days.
Apparently a well-built watch, now I put it on my wrist and I will test it on a daily basis, gym, bath etc. ....
Very good for casual wear! Large, legible numbers and, as a bonus, a pedometer, heart rate. Display backlight! For the price, a nice designer piece! Very fast delivery! Kind sales-:)
Nice watch, even has stepcounter which i didn’t expect. My son is really happy
Top watch, I loved very stylish!
received the watches I'm in proper
Looks great
As always North Edge is on top. The delivery is really a little delayed, but these are small things. Did not understand the settings, set the time and date, with the rest of the problem. I think it's time for the stores to write instructions on Russian, otherwise you'll translate in the translator for now. Did not communicate with the seller, there was no reason
The clock came safe and sound. The packaging is very good, the correct time is good. It seems like everything is good. After a while I think to supplement the review. Thought the color of the numbers would be brighter and shine yellow-orange, in fact, somewhat pale. Generally satisfied. Store I wish prosperity and good grateful customers
The watch is as the description on the page. Very satisfied is of excellent graphic good quality
Well, with all its functions
Perfectly arrived top product.
Excellent watch
The watch is pretty as hell
delivery was quite fast. product looks good. titles inside the dial are hard to read. time will tell how it performs.
For this penny normal year-old, not more.
I arrive with the box somewhat broken, the dial has bubbles, looks like a faulty watch I keep it, for the simple fact that I will not feel sorry to break it, since for the price I only see that end Shipment was fast and arrived within 15 days
It took time but arrived, simple clock.
Great watch!!
Perfect.
All чудовabout the reviews of the bewildered to give the shvidshe the claimed termiv recommend
Good product, very nice color