Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Igual que en la descripción, muy buen producto relación calidad-precio con descuentos, recomendado el vendedor
Unbeatable quality/price. Very nice, tight and stunning lumen.
Very well finished, I arrive very soon in less time than expected, it is very comfortable and elegant, I recommend it for both a gift and for own use, the relationship with the store is excellent and fantastic shipping, I didn't expect it to be so nice for that price, I would buy it back without hesitation
Looks very good quality, lack of proof, shipping pretty fast, I don't get to two weeks
You cannot complain about the quality for this price. It punches well above its wait. Bracelet isn't going to be perfect for the price but the watch is damn near perfect. Well done Steeldive!!!!
Lindo, Maravilhoso, Alta qualidade, recomendo o produto e a loja. Muito obrigado, produto praticamente perfeito.
One of the best shipping experience so far! The watch looks and feels superb! I got what I wanted, the PT5000 movement! I measured it and the result: 28800 BPH. Definitely hi-beat movement! The lume is way above average! The bezel-chapter ring-indexes alignment is flawless! The store was super quick and responsive! There was no customs or tax problem. Recommended watch and recommended Seller!
Steeldive sd1970 ( mod 70hh-ss Black-logo) -Super nice watch. Super fast shipping (said it would arrive on September 13 and arrived on 7). Care packaging with 2 laps of bubble paper and watch box with internal foam. The optimal watch. Quality-price 10/10. Nh35 machinery gives no problem. The only thing is the bracelet: well done and full but that throws a little hair out of the wrist.
Часы - супер! Заказывал у Steeldive впервые, очень доволен. Часы сделаны качественно. Нет острых краев. Заводная головка не тугая. Безель не имеет люфта. Механизм настроен хорошо. На циферблате есть только одна пылинка - сущий пустяк, такое бывает и у швейцарских. Люминофор равномерный и яркий. Браслет приятный, не гремит. Застежка нормальная, хотя на нее многие жалуются. Часы ощущаются более дорогими, чем их цена. Заказывал без логотипа, т. к. задумывал моддинг. Продавец положил в комплект инструмент для укорачивания браслета. Спасибо, Steeldive!
Muy buen reloj, más bonito aún que en la fotos, excelente calidad y envió rapidísimo en 10 días.
At the moment very nice and it seems accurate, good purchase
The package arrived 3 days before expected, really fast, zero problems. The watch got here intact, really shiny and awesome, no scratches, works and looks really good.The rubber band seems to be comfortable. Really happy with the purchase.
great looking watch, wears well and looks even better in person!
E X P E C T A C U L A R !!! Me he quedado sin palabras. Ofrece mucho por lo que cuesta. En directo gana mucho y no tiene nada que envidiar a su "primo". Lo recomiendo, es una buena compra. El envío el 10 días. Muy bien empaquetado. El vendedor ha incluido una herramienta para el ajuste de la correa
Качество хорошее, спасибо продавцу.
Everything Perfect has arrived very fast in 2 weeks and gift an armis adjuster
Very good quality watch. Reliable store.
Заказ получил через 18 дней в отделение Укрпочты. Часы понравились. Отдельное спасибо продавцу за инструмент для регулировки браслета и мгновенную отправку заказа.
beautiful watch, fantastic blue color and very precise pt5000 movement, I am delighted with the watch.