Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Clock high standard. Perfect is very beautiful!!!
The watch has a quality amazing, a similar product in Brasil costs around 250 dollars. Soon buy other models Curren.
Gorgeous watch
The same happened ordered a black and blue
Look very cool, but a little bad working mechanism on changing the date on the dial, but it's not so kretichno. Delivered quickly, thanks prodovtsu and service delivery DPD.
The Watch arrived in good condition. Delivery was fast. My husband.
Very good product, great quality quite liked can buy without fear and delivery was 14 days faster than had until now!
Exactly like the images from the store, Arrived very quickly, that's great! Will buy. Not taste But looks nice.
He arrived very fast in a week with 2 days, feels good, is a little bigger than I expected, but overall all very well.
Simply wonderful these watches.
Loved the watch, very top buy again
Outstanding quality product
Apparently great quality and really approves d'água! Can buy without fear, cool!
Seventh store rewarding everyone
Very nice watch such as the image delivers in time and well packed.
Excellent very good furniture product delivery time earlier than expected
Top recommend this product
Very good product, like ad, right size, and color good quality, come in standard good, arrived in good time. Recommend the store.
The watches are spectacular, enjoyed, recommend to everyone, perfect as the pictures.
Excellent watch. Beautiful. Fast delivery. 100% recommended
Watch excellent quality as description, bought 2 and come back to buy more, came very well packed and took only 14 calendar days to arrive, 5 stars in all aspects
Excellent Product, delivery fast, recommend product and the store.
Looks good quality, good material, very well done, came very well packed in box, super recommend both for own use as gift.
Very good! Appears to have good quality, all buttons and hands are functional and pointers shine and are also visible in dark.
Delivered in 22 day clock and tou very satisfied with the purchase. Recommend the store and the store