Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved my watch AliExpress is Congratulations
The order came during, they look great.
Great watch for the price!
But it took to get, I like quality clock… Is very beautiful
Love it.
It works perfectly and looks very nice, maybe it's a little bigger than I thought but it's not a problem either, maybe the buttons that control the stopwatch don't have the best touch but It's not like I'm going to use that feature very much, but it's okay that it's given you a plus, the clock came very fast and in perfect condition, I recommend the product
It looks very good, I like it very much hope everything goes properly I will value later
Thensk store Very fast delivery Recomended amazing Product
Hours satisfied, look worthy, came quickly, to the store Thank you very much
This package came in good time and well packed with casing though have not checked the functioning of the watch. I recommend the store's store.
Very pleased with this watch،it had an original sporty fashionable design with a creative mechanical surface. The case shape is square covered with a glass crystal, it had 3 circled time and calendar display and 3 luminous hands. Quiet movement mechanism it shows time , date and can be used as a stop watch as well. All functions are controlled with 1crown and 2 buttons ,they all works smoothly. The watch color will not fade because the case is made of stainless steel. Waterproof, you can wash your hand ,take a shower or swim while you wear it without any worries.
I love this watch and each color is very fashionable, I definitely plan to buy other colors. As beautiful to look at in person as the pictures. Heavier than most inexpensive watches. Solid looking and beautiful watch!
A very attractive and functional watch at a very affordable price. The chronograph is fully functional and the color combinations and detailing really give it a very attractive look. Great for casual and sporty apparel. Also, very comfortable and look s great on the wrist.
Had this for a couple weeks so far and as long as it keeps on going as it had I'm extremely happy with it. Everything works perfectly so far, keeps the time to the minute so far. Not any kind of a watch enthusiast but I check it against my phone and it stays the same with it so far. Waterproof as far as handwashing so far. I'm slowly going to be buying more watches from this company until I encounter a problem.
The watch feels like it has great quality for the price. I love the timer function and the value of the money. Feels expensive. Can dress up or down. Great for most occasions
It's a beautiful watch it look expensive, the shipping was faster than I expected thank you 5 stars+store
Delivery was very quick. This LIGE watch is very attractive and feels like a quality product. I like the vibrant colors and the silicone band with the rose gold trim. The watch looks great and I am pleased with my purchase. 5+++++
i was amazed at the look and quality of this watch. my friends even comment on it. i have bought several other brands in this price range and usually they are ok, but this is way beyond anything else. going to buy another color. go for it
Nice looking watch for the price. It looks nice and keeps time pretty well. Looks exactly as pictured.
Very comfortable silicone band on this and it actually looks pretty expensive. My husband loves it. Recommended store!!!
The beautiful watch looks like as advertised great weight on the timepiece built with some quality.
Good hand alignment. Accurate timekeeping. The watch looks better looking than pictures
Like this watch a lot! Comfortable.. very cool! Get a lot of compliments!! So glad I found it!!
Great look with a cool bracelet to compliment it. This is a beautiful looking watch. Recommended.
I have numerous watches and this is a favorite because I can wear it to posh events where before I might wear an expensive one. People often ask the cost and when I tell them they disbelief.