Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful watch and with robust construction. Very satisfied with the purchase.
Very excellent store, bought from this store more than 15 times, I recommend
Great Watch! QualityThank you for the fast delivery!
It's a nice watch. I was really surprised by how good a view he has. Arrived earlier than expected and in excellent condition. Is bigger than what is seen in the images. Very satisfied.
Identical to the description, very good quality
The Watch arrived fast and has a nice finish, the strap feels good quality. Recommended
Very happy with the good. Receive it early and it look just like description. Seems of good quality. Highly recommended
Luxury experience, unmatched.
Just a nishtyak. The only thing is that they are straight healthy. I bought three pieces-for myself and my sons. So the youngest is still 15, on his hand like a ship's compass. Otherwise-very good.
The quality is excellent. Perfectly matches the description. Responsible and reliable store.
Very beautiful, well made, great cost benefit, even if it is not a legitimate leather, the material and very well made, it can be a little tricky to understand how to regulate it, but it is not difficult, by pulling the crown once you manage to regulate the date, if you pull once again you regulate the time.
The clock came in 25 days. Beautiful, look great on the hand. It is true that there is a subjective opinion that they are slightly too big, but not critical, it depends on who has what volume (girth) of the hand. Matalic, the strap is not leather, slightly oak. The buttons work, the top for start and pause the stopwatch (red arrow), the bottom for reset seconds. The setting of the watch is simple, there is no problem to set the time, there are 2 positions for regulation, the first for the date of the day, the second for the time, the same is to push the clockwork further and further. I want to order some more watches from this store.
It came in a short face like 10 guns. Thank you
I liked the product, arrived before the scheduled date. Top 100 note
I really liked the Korea and the clock in general for the money is worth at least for the first visit
Very nice and arrived in 18 days. All fast.
Good looking, good quality, the strap is thick leather. Weight 92 gr. One bad thing is a small calendar window. Very small. Let's hope that they will last a long time.
Order 2 watches plus 1 of them came defective, opened dispute and in 3 days the money was returned, but the other one is working normal, very good, recommend
This is my watch for the second time, I have broken glass on the first, I like the quality, the paint is stable, it is very clear
Excellent Product, recommended 100%
Great quality product I was surprised very good congratulations took a while to arrive because it is in para
Good morning, they called me from the post office and I just received the watch, it arrived well and as I said: When I did not receive I am sincere in saying, and when I receive I also say as I share the photo. Thanks for everything.
Top, the chronometer works, everything works, weighty, my father liked it. Thank you! Definitely recommend!
Very fast delivery.. Very good product
Beautiful clock equal to the description