Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No app, could connect only after the phone reboot. The dials are very small, which is also bad. Came very quickly, let's see how much charge is enough. There is in the kit "chisel" for shortening the strap. I really want to improve the app and add dials
Very good and beautiful, lightweight and functional.
exactly as described, long press middle face to switch between them
For a long time, but it turned out. Watch Super! Pulse, pressure, blood oxygen. Everything shows (like exactly). Great functionality. Autumn is beautiful and quite large. look chic. In the kit there was a hairpin to reduce the bracelet, so I made my son in size in 5 minutes. recommend. They went almost a month (in our time it's not bad).
Thank you I got my goodies
Early delivery. Content Ok. Excellent functionality. Thanks.
really good smartwatch
Finished product came well packed and delivered early
Good quality is appreciated and shipping was faster than expected 100% recommended
Watch Super!!! Shipping from China to Russia (Komi Republic) 10 days-fantastic!!!
Seems fine And worth the battery only last 1 day
Excellent. Exactly as the ad. Very satisfied. Just a tip: The first charge has be given with a turbo charger, as in normal charger it carries. Thought it was defective, but saw that was the charger. The other loads can be in normal chargers.
Excellent watches, went in one order with mine, also cool!
Very good product, although very delayed by customs retention.
The parcel came well packed. Inside beautiful original packing. The set is complete, as ordered. In the kit there is an instruction, I was very useful. Downloaded the application, set everything up. The watch is very beautiful externally. True, the accuracy of pulse measurement is low, but in general the clock is good. Quality, appearance-. I recommend the store. Thank you
Does not work after niecałych two weeks use:-/
Thank you store recommended this seller very nice fast shipping
A month before St. Petersburg. Packed in a regular box and a package, but came whole. In general, for this price very much even nothing.
It is very excellent service that give fast much
Very nice product and very well packaged, I recommend without any worries!!!
Came superfast, love the box and the watch, it looks just as in the pics, and very easy to use
Like it takes to get too
Very beautiful but take long to arrive
Item delivered very quickly. I am satisfied with the product. I recommend this store.
Hello the product firmly as I want my hand reached other product İcin help you sevinirim tskler