Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is so nice It's the best I changed the belt I recommend this to everyone
Top selling products not in stock store and other products send with ence is satisfied. Product very well and design also more colorful and pretty four key good good ~
This is excellent quality and affordable tourbillon mechanism watch, which has many features of the Breguet tourbillon design. I have tested its accuracy. It is a 28800 BPH (8Hz) with a drift of -2,+5 sec/d, <0.1 msec BE, and ~230 deg amplitude. The only potential issue I found was the winding. It is a bit hard at the end. This might be confusing to some when to stop. Remember that this is a manual watch and winding with excessive force can damage the mechanism. Overall, I like to say bravo to the manufacturer.
Excellent, the metal strap is just so fit for me. Really really recommend the silver strap. Leather strap is Ok too. If you consider the metal strap, I recommend the original silver color!!!
Beautiful watch. The dial is decorated by the Paris Nail Microhyla , back cover has the uniformed engraved. Accurate.Fast shipping . Good pack. Recommend.
This price for this quality basin, actually look wholesale this 쁩.
l have been trade in aliexpress more than 10 years ,l can say it was my best purchase experience with this watch , store helped me so much when we customized my watch even becouse of my mistake we had typo :) l can not suggest enough l just got my watch seems great so far will see how the movement will be in future .
One of the best watch ever purchased with reasonable price and good quality of workmanship. Highly recommended and will definitely buy more from this company.
Absolutely beautiful! Good weight to the watch. appreciate the extra leather band. Well packaged. Arrived three weeks after order placed.
Great shop, great product.
Stunning watch. Good service.
The package and box were damaged, obviously in post, but the watch is in perfect state.
beautiful watch at a good price. classy tourbillion excellent craftsmanship and really well made.
Shipping for late or pull the product very satisfied. Look for caustic non pole steel.
Very nice watch. But I had to pay custom taxes which I did not expect.
very nice
Great looking watch, well made, looks better in reality than the photos displayed on aliexpress. Well packed, came in a good looking box and manuals. Keeps time very well. It's meshmerising watching the tourbillon spinning. I paid approx US $ 230 + free delivery (black friday sale). You can't go wrong with this watch. Seller was very communicative and I got exactly what I ordered (I asked the store to engrave the back of my watch). Shipping/delivery of the watch took about 1 month, the only downside of it. Recommend ! A+
All perfect.
Absolutely stunning. Wasn't expecting this level of finishing on the dial face. On the back, manufacturer need to be more careful on the cleanliness bcos I observe some slight dirt marks on the sundial finishing under the glass. Seller is responsive and package arrived fast. Will be buying another watch from store again.